CQL developed the Guide to Person-centered Excellence to encourage organizations to provide the supports and services for people that really matter. The Guide utilizes CQL's 8 Key Factors and 34 Success Indicators that promote personal quality of life. We urge organizations to use them as part of their own internal quality improvement program. We recommend that organizations prioritize the factors and indicators in their own setting and begin to implement those that will have the greatest impact and the most probable success for the people receiving services and supports.
To download the Guide to Person-centered Excellence click below.
Application for Services for People with Mental Illness and People with Substance Use Disorder
Exploring the 8 Key Factors
Over the coming months we'll spotlight each of the 8 Key Factors - talking about what it means, why it's important, what it looks like - and we'll share resources for more learning.
May 2011 Factor One: Person-centered Assessment and Discovery
June 2011 Factor Two: Person-centered Planning
July 2011 Factor Three: Supports and Services
August 2011 Factor Four: Community Connection
September 2011 Factor Five: Workforce
October 2011 Factor Six: Governance
November 2011 Factor Seven: Quality and Accountability
December 2011 Factor Eight: Emerging Practice in Individual Budgets