Transformation Through CQL
Since 1969, CQL | The Council on Quality and Leadership has been a leader in working with human service organizations and systems to continuously define, measure, and improve quality of life and quality of services for youth, adults, and older adults with intellectual and developmental disabilities, and psychiatric disabilities.
Vision
The vision of CQL is a world of dignity, opportunity, and community for all people.
Mission
CQL is dedicated to the definition, measurement, and improvement of personal quality of life.
Transforming Quality With CQL
CQL | The Council on Quality and Leadership works with human service providers, national organizations, member associations, and governmental agencies throughout the world.
CQL Services And Offerings
Accreditation
Utilize a proven framework for quality monitoring and enhancement through person-centered, internationally-recognized approaches.
Training
Expand your professional development and build knowledge, skills, and practices through both in-person and virtual training options.
Certification
Increase quality and consistency in the use of the Personal Outcome Measures® by individuals, organizations, and governmental agencies.
Research
Access studies, findings, and analysis affecting the human services field, as well as gain insight through CQL’s PORTAL Data System.
Consultation
Apply customized solutions tailored to your unique needs in human services, with collaboration and guidance by CQL staff members.
Tools & Resources
Implement best practices at your organization through a robust library of webinars, guides, manuals, briefs, videos, and articles.
Committed To Quality Since 1969
CQL has decades of experience across the human services field in improving quality for people with disabilities.
View Full History- 1969: Establishment of CQL
- 1971: First standards released
- 1972: Standards used in court decisions
- 1973: Standards used by DHEW
- 1979: CQL becomes independent non-profit
- 1984: Standards used by CMS
- 1987: New ‘Standards for Services’
- 1991: Work starts on POM
- 1993: First iteration of POM developed
- 1997: Update to POM is released
- 2002: Emphasis on Social Capital
- 2005: ‘Quality Measures’ published
- 2010: ‘What Really Matters’ initiative
- 2015: New accreditation options
- 2017: Re-validation of POM
- 2019: Celebration of 50th anniversary
- 2020: Introduction of virtual services
- 2022: Affiliation with NLC