Transformation Through CQL

Since 1969, CQL | The Council on Quality and Leadership has been a leader in working with human service organizations and systems to continuously define, measure, and improve quality of life and quality of services for youth, adults, and older adults with intellectual and developmental disabilities, and psychiatric disabilities.


The vision of CQL is a world of dignity, opportunity, and community for all people.


CQL is dedicated to the definition, measurement, and improvement of personal quality of life.

"How can we ensure providers offer person-centered services? CQL is the perfect vehicle to make it happen."

Patrick Maynard, I Am Boundless

"We are thankful to partner with CQL to celebrate our successes and strengthen our organization."

Emily Raming, TotalLink 2 Community

"CQL aligns with our goals of a person-centered philosophy, fostering a culture of empowerment, and becoming data-driven."

Kristen Salkas, New Star

"We can always count on CQL to nudge us out of our comfort zone and guide us to the next level of quality."

Stephanie Scott, St. Louis Arc

"CQL pushes us beyond regulatory requirements. It enables us to support and empower people to achieve their goals and dreams."

Kelly Kinderman, CSDD

Transforming Quality With CQL

CQL | The Council on Quality and Leadership works with human service providers, national organizations, member associations, and governmental agencies throughout the world.

Organizations Accredited
Training Attendees/Year
Individual Certifications
PORTAL Data System Users

CQL Services And Offerings


Utilize a proven framework for quality monitoring and enhancement through person-centered, internationally-recognized approaches.

CQL Accreditation >



Expand your professional development and build knowledge, skills, and practices through both in-person and virtual training options.

CQL Training >



Increase quality and consistency in the use of the Personal Outcome Measures® by individuals, organizations, and governmental agencies.

CQL Certification >



Access studies, findings, and analysis affecting the human services field, as well as gain insight through CQL’s PORTAL Data System.

CQL Research >



Apply customized solutions tailored to your unique needs in human services, with collaboration and guidance by CQL staff members.

CQL Consultation >


Tools & Resources

Implement best practices at your organization through a robust library of webinars, guides, manuals, briefs, videos, and articles.

CQL Tools & Resources >


Committed To Quality Since 1969

CQL has decades of experience across the human services field in improving quality for people with disabilities.

View Full History
  • 1969: Establishment of CQL
  • 1971: First standards released
  • 1972: Standards used in court decisions
  • 1973: Standards used by DHEW
  • 1979: CQL becomes independent non-profit
  • 1984: Standards used by CMS
  • 1987: New ‘Standards for Services’
  • 1991: Work starts on POM
  • 1993: First iteration of POM developed
  • 1997: Update to POM is released
  • 2002: Emphasis on Social Capital
  • 2005: ‘Quality Measures’ published
  • 2010: ‘What Really Matters’ initiative
  • 2015: New accreditation options
  • 2017: Re-validation of POM
  • 2019: Celebration of 50th anniversary
  • 2020: Introduction of virtual services
  • 2022: Affiliation with NLC

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