Transformation Through CQL

Since 1969, CQL | The Council on Quality and Leadership has been a leader in working with human service organizations and systems to continuously define, measure, and improve quality of life and quality of services for youth, adults, and older adults with intellectual and developmental disabilities, and psychiatric disabilities.


The vision of CQL is a world of dignity, opportunity, and community for all people.


CQL is dedicated to the definition, measurement, and improvement of personal quality of life.

"We wanted to be recognized for reaching a higher level, and CQL is the golden standard in our field. "

Carmine Marchionda, ARC of Rockland

"CQL has proven to provide an ideal framework for energizing our agency toward person-centered outcomes."

Melodie Peet, IPPI

"CQL is absolutely the reason why we are now thinking differently, and better!"

Michele Quigley, UCP of New York City

"We can always count on CQL to nudge us out of our comfort zone to the next level of quality."

Stephanie Scott, St. Louis Arc

"Our aim is to provide person-directed services to people. Our vision is driven by our ongoing partnership with CQL."

Maura O'Loughlin, Sunbeam House Services

Transforming Quality With CQL

CQL | The Council on Quality and Leadership works with human service providers, national organizations, member associations, and governmental agencies throughout the world.

Organizations Accredited
Training Attendees/Year
Individual Certifications
PORTAL Data System Users

CQL Services And Offerings


Utilize a proven framework for quality monitoring and enhancement through person-centered, internationally-recognized approaches.

CQL Accreditation >



Choose from more than a dozen on-site training options featuring in-depth and applicable information to improve skills and knowledge.

CQL Training >



Increase quality and consistency in the use of the Personal Outcome Measures® by individuals, organizations, and governmental agencies.

CQL Certification >



Access studies, findings, and analysis affecting the human services field, as well as gain insight through CQL’s PORTAL Data System.

CQL Research >



Apply customized solutions tailored to your unique needs in human services, with collaboration and guidance by CQL staff members.

CQL Consultation >


Tools & Resources

Implement best practices at your organization through a robust library of webinars, guides, manuals, briefs, videos, and articles.

CQL Tools & Resources >


Committed To Quality Since 1969

CQL has decades of experience across the human services field in improving quality for people with disabilities.

View Full History
  • 1969: Establishment of CQL
  • 1971: First standards released
  • 1972: Standards used in court decisions
  • 1973: Standards used by DHEW
  • 1979: CQL becomes independent non-profit
  • 1984: Standards used by CMS
  • 1987: New ‘Standards for Services’
  • 1991: Work starts on POM
  • 1993: First iteration of POM developed
  • 1997: Update to POM is released
  • 2002: Emphasis on Social Capital
  • 2005: ‘Quality Measures’ published
  • 2010: ‘What Really Matters’ initiative
  • 2015: New accreditation options
  • 2017: Re-validation of POM
  • 2019: Celebration of 50th anniversary

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