Meet The CQL Team

Gretchen Block

CQL Manager of Partner Engagement

920.988.4701

Gretchen Block serves as the point person for organizations and systems as they participate in CQL services, working directly with them throughout the process. Gretchen has over 25 years of experience in the field, holding a variety of positions for a large multi-state non-profit organization.

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Gretchen Block

Betsy Burns

CQL Quality Enhancement Specialist

585.610.3662

Betsy Burns is a seasoned professional experienced in many multi-faceted programs. Betsy has served in positions like Director of Education and Training, Director of Children’s Services, Director of Support Services, Director of Service Coordination, and Assistant V.P. of Program Administration.

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Betsy Burns

Michael Clausen

CQL Quality Enhancement Specialist

518.245.3250

Michael Clausen has been improving the quality of services for people with disabilities since 2002. His experience includes Direct Support, Case Management, Quality Enhancement, Compliance, Staff Development, Community Outreach, and supporting people with psychiatric and forensic backgrounds.

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Michael Clausen

Trina Meeth

CQL Vice President of Finance and Administration

262.275.4499

Trina Meeth oversees finances, human resources, information technology, and operations for CQL. Prior to joining CQL, Trina was the Director of Finance for Centare Holdings, Inc. Trina holds a Master’s Degree in Finance as well as a Bachelor’s degree in Accounting.

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Trina Meeth

Katherine Dunbar

CQL Vice President of Accreditation

217.553.3084

Katherine Dunbar leads CQL Accreditation initiatives, providing leadership for staff, creating resources, and building relationships. Katherine has decades of experience in the field, holding various leadership positions and overseeing hundreds of people in multiple states.

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Katherine Dunbar

Carli Friedman, Ph.D.

CQL Director of Research

407.733.6676

Carli Friedman, Ph.D., oversees all CQL data analyses and research projects, along with providing consultation about quality enhancement. Carli’s research examines quality of life, community integration, social determinants of health, and ableism.

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Carli Friedman, Ph.D.

Megan Harris

Bookkeeper & Administrative Assistant

443.275.0429

Megan Harris has 20 years of experience in customer service, accounting, and administration in human services and specialty retail organizations. Megan studied business administration at Frostburg State University and Carroll Community College.

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Megan Harris

Kendra Julius

CQL Quality Enhancement Specialist

605.467.8052

Kendra Julius has spent her career providing supports to people of all ages with intellectual and developmental disabilities. She has worked in the South Dakota Division of Developmental Disabilities, where she assessed the compliance of state-certified agencies, which included CQL Accreditation.

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Kendra Julius

Angela Rapp Kennedy

CQL Vice President of Systems Transformation

208.784.8413

Angela Rapp Kennedy supervises CQL’s special projects, state contracts, quality assurance and improvement efforts, business and professional development activities for the organization, as well as directs and manages training offerings and ongoing education.

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Angela Rapp Kennedy

Jen Papouchis

CQL Support Systems Specialist

641.316.0960

Jen Papouchis coordinates administrative and operational functions for CQL. Jen is also responsible for identifying, implementing, and maintaining processes to improve efficiencies and correspondence. Prior to joining CQL, she was a Training Coordinator at a human services organization in Iowa.

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Jen Papouchis

Seth Petre

CQL Director of Marketing

414.775.7454

Seth Petre develops marketing strategies and implements communication tactics across CQL’s offerings through online, social, print, and in-person channels. Prior to joining CQL, Seth worked as a Marketing Specialist for Bethesda Lutheran Communities and a Creative Services Producer for a local television station.

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Seth Petre

Mary Kay Rizzolo, Ph.D.

CQL President & Chief Executive Officer

260.217.0975

Mary Kay Rizzolo, Ph.D., provides leadership concerning all operational, administrative, and strategic initiatives of the organization. Prior to joining CQL, Mary Kay was the Associate Director and a Clinical Associate Professor of the Institute on Disability and Human Development (IDHD).

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Mary Kay Rizzolo, Ph.D.

Elizabeth Sites

CQL Quality Enhancement Specialist

815.238.4202

Elizabeth Sites has decades of experience in supporting people with disabilities, working in direct support, case management, and as a director with both small providers and several multi-state providers. She also has extensive experience in the Personal Outcome Measures® and Basic Assurances®.

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Elizabeth Sites

Jill Westring

CQL Quality Enhancement Specialist

402.363.1750

Jill Westring has more than 30 years of experience in human services, including program development and oversight, consultation, training, and supervision. Jill’s involvement in CQL began in 2001, following a few years as a Personal Outcome Measures® trainer.

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Jill Westring