Executive Leadership
Mary Kay Rizzolo, Ph.D.
CQL President & Chief Executive Officer
Mary Kay Rizzolo, Ph.D., provides leadership concerning all operational, administrative, and strategic initiatives of the organization. Prior to joining CQL, Mary Kay was the Associate Director and a Clinical Associate Professor of the Institute on Disability and Human Development (IDHD).
EMAIL MEMary Kay Rizzolo, Ph.D.
CQL President & Chief Executive Officer
Katherine Dunbar
CQL Vice President of Services and Systems Excellence
Katherine Dunbar oversees CQL’s core services and provides strategic direction involving accreditation, training, and certification. Katherine has decades of experience in the field, holding various leadership positions and was responsible for directing services in multiple states.
EMAIL MEKatherine Dunbar
CQL Vice President of Services and Systems Excellence
Courtney Kelly Chapman
CQL Vice President of Training and Special Projects
Courtney Kelly Chapman provides leadership in the strategic development of numerous CQL services including training, certification, consultation, and special projects. This includes the planning, creation, coordination, and implementation of the services and associated activities.
EMAIL MECourtney Kelly Chapman
CQL Vice President of Training and Special Projects
Trina Meeth
CQL Chief Financial and Administrative Officer
Trina Meeth oversees finances, human resources, information technology, and operations for CQL. Prior to joining CQL, Trina was the Director of Finance for Centare Holdings, Inc. Trina holds a Master’s Degree in Finance as well as a Bachelor’s degree in Accounting.
EMAIL METrina Meeth
CQL Chief Financial and Administrative Officer
Full-Time Staff
Nikki Anderson
CQL Quality Enhancement Specialist
Nikki Anderson is a Quality Enhancement Specialist for CQL. Nikki brings 14 years of human and ID/DD service experience to CQL. Nikki earned a bachelor’s degree in ID/DD and a master’s degree in Disability Services. She has held several positions in the field including accreditation coordination.
EMAIL MENikki Anderson
CQL Quality Enhancement Specialist
Kristen Baughman
CQL Partner Engagement Coordinator
Kristen Baughman serves as Partner Engagement Coordinator, supporting CQL’s accreditation partners from pre-planning through post-accreditation. Prior to that, she had been a part-time CQL Quality Enhancement Specialist since 2018, moving into a full-time role in 2021. Kristen has worked with over 100 CQL-accredited agencies across all accreditation types.
EMAIL MEKristen Baughman
CQL Partner Engagement Coordinator
Miranda Baumann
CQL Technical Support Specialist
Miranda Baumann is the Technical Support Specialist for CQL | The Council on Quality and Leadership. In this role, Miranda offers expertise and assistance during the facilitation of online activities and administrative functions, such as Virtual Personal Outcome Measures® Workshops.
EMAIL MEMiranda Baumann
CQL Technical Support Specialist
Linda Bell
CQL Quality Enhancement Specialist
Linda Bell is a Quality Enhancement Specialist for CQL. In this role, Linda provides accreditation and training. Linda brings 30 years of experience to CQL with skills and knowledge working in a public education setting, providing behavior support services, providing end of life support, as a private practitioner in a mental health clinic, and with a state organization.
EMAIL MELinda Bell
CQL Quality Enhancement Specialist
Gretchen Block
CQL Director of Partner Engagement
Gretchen Block serves as the point person for organizations and systems as they participate in CQL services, working directly with them throughout the process. Gretchen has over 25 years of experience in the field, holding a variety of positions for a large multi-state non-profit organization.
EMAIL MEGretchen Block
CQL Director of Partner Engagement
Betsy Burns
CQL Quality Enhancement Specialist
Betsy Burns is a seasoned professional experienced in many multi-faceted programs. Betsy has served in positions like Director of Education and Training, Director of Children’s Services, Director of Support Services, Director of Service Coordination, and Assistant V.P. of Program Administration.
EMAIL MEBetsy Burns
CQL Quality Enhancement Specialist
Brittany Brashaw
CQL Quality Enhancement Specialist
Brittany Brashaw is a Quality Enhancement Specialist for CQL. In this role, Brittany provides accreditation and training. Brittany brings seven years of experience working with intellectual disabilities and four years quality assurance to CQL. Brittany also has experience working with a state organization in development of new policies and practices.
EMAIL MEBrittany Brashaw
CQL Quality Enhancement Specialist
Jacqueline Cooper
CQL Quality Enhancement Specialist
Jacqueline Cooper has been a Quality Enhancement Specialist since 2018. She brings over 30 years of experience in the field with expertise in quality management, and service and support development for both small and large organizations.
EMAIL MEJacqueline Cooper
CQL Quality Enhancement Specialist
Eric DesSoye
CQL Quality Enhancement Specialist
Eric DesSoye is a Quality Enhancement Specialist for CQL. He has decades of experience supporting individuals with developmental disabilities in a variety of roles, including administrative positions directing Community Housing, Managed Care Readiness, and Analytics/Special Projects.
EMAIL MEEric DesSoye
CQL Quality Enhancement Specialist
Ann Dorsey
CQL Quality Enhancement Specialist
Ann Dorsey is a Quality Enhancement Specialist for CQL and brings over a decade of leadership in human services program management, training, and oversight. Ann has extensive experience in leading agencies to accreditation and systems change, specializing in ID/DD and children and youth services.
EMAIL MEAnn Dorsey
CQL Quality Enhancement Specialist
Laura Flynn
CQL Quality Enhancement Manager
Laura Flynn is CQL’s Quality Enhancement Manager, supporting staff through onboarding, training, and professional development. Laura started at CQL in 2023 as a Quality Enhancement Specialist. She has over 15 years of experience, with a background in program development, oversight and systems change, and mental health and positive behavior supports.
EMAIL MELaura Flynn
CQL Quality Enhancement Manager
Carli Friedman, Ph.D.
CQL Director of Research
Carli Friedman, Ph.D., oversees all CQL data analyses and research projects, along with providing consultation about quality enhancement. Carli’s research examines quality of life, community integration, social determinants of health, and ableism.
EMAIL MECarli Friedman, Ph.D.
CQL Director of Research
Rebecca Kasey
CQL Director of Personal Outcome Measures®
Rebecca Kasey is CQL's Director of Personal Outcome Measures® (POM). In this role, she leads POM resource development, training and workshops, CQL Certification, etc. Rebecca has been using the POM since 2015, becoming certified in 2017. She has conducted 150+ POM interviews and presented 30+ POM Workshops.
EMAIL MERebecca Kasey
CQL Director of Personal Outcome Measures®
Kimberly Percival
CQL Quality Enhancement Specialist
Kimberly brings over 15 years of experience in the IDD field, spanning state government, direct support, and special education. Her expertise includes quality improvement, person-centered practices, and crisis prevention. Passionate about advocating for people receiving to live meaningful lives, Kimberly is dedicated to making a positive impact.
EMAIL MEKimberly Percival
CQL Quality Enhancement Specialist
Seth Petre
CQL Director of Marketing
As the Director of Marketing for CQL, Seth Petre develops marketing strategies and implements communication tactics across CQL’s offerings through online, social, print, and in-person channels. Prior to joining CQL, Seth worked in a variety of marketing and communications roles in both the for-profit and non-profit sectors.
EMAIL MESeth Petre
CQL Director of Marketing
Maddie Robin
CQL Communications Specialist
Maddie Robin carries out CQL’s marketing strategies through writing articles, designing administrative and marketing materials, creating social media content, and more. She has nearly 8 years in the nonprofit sector in program development, education, marketing, graphic design, and social media management.
EMAIL MEMaddie Robin
CQL Communications Specialist
Elizabeth Sites
CQL Director of Organizational Excellence
Elizabeth Sites has decades of experience in supporting people with disabilities, working in direct support, case management, and as a director with both small providers and several multi-state providers. She also has extensive experience in the Personal Outcome Measures® and Basic Assurances®.
EMAIL MEElizabeth Sites
CQL Director of Organizational Excellence
Kim Taylor
Partner Engagement Specialist
Kim Taylor serves as CQL’s Partner Engagement Specialist. In this role, Kim provides support for CQL partners throughout the accreditation process, from the initial inquiry through the achievement of accreditation. Kim has more than 14 years of experience in the field, such as previously working as a Human Resources Director for a large CQL accredited organization.
EMAIL MEKim Taylor
Partner Engagement Specialist
Part-Time Staff
- Jasmine Black
Quality Enhancement Specialist - Colleen Bryson
Quality Enhancement Specialist - Anne Buechner
Quality Enhancement Specialist - Christine Campbell
Quality Enhancement Specialist - Eliciana Caro
Quality Enhancement Specialist - Susan Carr
Quality Enhancement Specialist - Linda Cobb
Quality Enhancement Specialist - Sharon Coutryer
Quality Enhancement Specialist - Shelly Dacres
Quality Enhancement Specialist - Jennifer Dance
Quality Enhancement Specialist - Leanne Fenez
Quality Enhancement Specialist
- Laura Fleming
Consultant - Sue Foerster
Quality Enhancement Specialist - Matthew Forbes
Quality Enhancement Specialist - Doris Hayes
Quality Enhancement Specialist - Crystal Hicks
Quality Enhancement Specialist - Barney Hubert
Quality Enhancement Specialist - Chris Johnson
Quality Enhancement Specialist - Kendra Julius
Quality Enhancement Specialist - Nova Kalista
Quality Enhancement Specialist - Lucy Klym
Quality Enhancement Specialist - Brian Lowry
Technical Support
- Tina Lowry
Quality Enhancement Specialist - Audrey McShan
Quality Enhancement Specialist - Leanne Mull
Consultant - Nancy Nowak
Quality Enhancement Specialist - Kim O’Neal
Quality Enhancement Specialist - Suzy Pelok
Quality Enhancement Specialist - Lori Randle
Quality Enhancement Specialist - Angela Rapp Kennedy
Quality Enhancement Specialist - Erica Robinson
Quality Enhancement Specialist - Jen Steurer
Quality Enhancement Specialist - MaryBeth Witkop
Quality Enhancement Specialist