Meet The CQL Team

Kristen Baughman

CQL Quality Enhancement Specialist

516.218.1026

Kristen Baughman has been a Quality Enhancement Specialist for CQL beginning in 2018. Since 2010, Kristen has maintained Personal Outcome Measures® Trainer and Interviewer Certification for Children and Youth, and has conducted many POM interviews across the lifespan.

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Kristen Baughman

Miranda Baumann

CQL Technical Support Specialist

508.377.8212

Miranda Baumann is the Technical Support Specialist for CQL | The Council on Quality and Leadership. In this role, Miranda offers expertise and assistance during the facilitation of online activities and administrative functions, such as Virtual Personal Outcome Measures® Workshops.

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Miranda Baumann

Gretchen Block

CQL Director of Partner Engagement

920.988.4701

Gretchen Block serves as the point person for organizations and systems as they participate in CQL services, working directly with them throughout the process. Gretchen has over 25 years of experience in the field, holding a variety of positions for a large multi-state non-profit organization.

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Gretchen Block

Betsy Burns

CQL Quality Enhancement Specialist

585.610.3662

Betsy Burns is a seasoned professional experienced in many multi-faceted programs. Betsy has served in positions like Director of Education and Training, Director of Children’s Services, Director of Support Services, Director of Service Coordination, and Assistant V.P. of Program Administration.

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Betsy Burns

Michael Clausen

CQL Director of Personal Outcomes

518.245.3250

Michael Clausen began his career as a Direct Support Specialist in 2002. Michael has been using the Personal Outcome Measures® (POM) for over a decade. His passion for the POM is a result of his first-hand experience in utilizing the tool. He has presented at conferences internationally, and recently, led the initiative to adapt the POM workshop into a virtual format.

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Michael Clausen

Jacqueline Cooper

CQL Quality Enhancement Specialist

704.517.4607

Jacqueline Cooper has been a Quality Enhancement Specialist since 2018. She brings over 30 years of experience in the field with expertise in quality management, and service and support development for both small and large organizations.

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Jacqueline Cooper

Eric DesSoye

CQL Quality Enhancement Specialist

332.222.4765

Eric DesSoye is a Quality Enhancement Specialist for CQL. He has decades of experience supporting individuals with developmental disabilities in a variety of roles, including administrative positions directing Community Housing, Managed Care Readiness, and Analytics/Special Projects.

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Eric DesSoye

Ann Dorsey

CQL Quality Enhancement Specialist

913.687.7272

Ann Dorsey is a Quality Enhancement Specialist for CQL and brings over a decade of leadership in human services program management, training, and oversight. Ann has extensive experience in leading agencies to accreditation and systems change, specializing in ID/DD and children and youth services.

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Ann Dorsey

Katherine Dunbar

CQL Vice President of Services and Systems Excellence

217.553.3084

Katherine Dunbar oversees CQL’s core services and provides strategic direction involving accreditation, training, and certification. Katherine has decades of experience in the field, holding various leadership positions and was responsible for directing services in multiple states.

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Katherine Dunbar

Laura Flynn

CQL Quality Enhancement Specialist

218.519.7779

Laura Flynn is a Quality Enhancement Specialist for CQL. She brings over 15 years of leadership experience in the realm of human services. Her background includes a focus in program development, oversight and systems change and expertise in mental health and applied behavior analysis.

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Laura Flynn

Carli Friedman, Ph.D.

CQL Director of Research

206.385.5313

Carli Friedman, Ph.D., oversees all CQL data analyses and research projects, along with providing consultation about quality enhancement. Carli’s research examines quality of life, community integration, social determinants of health, and ableism.

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Carli Friedman, Ph.D.

Brandon Jerla

CQL Quality Enhancement Specialist

516.331.2234

Brandon Jerla is a Quality Enhancement Specialist for CQL, providing accreditation, training, certification, and consultation services. He brings over 15 years of experience in health and human services with expertise in learning management systems, ID/DD, mental health, and dual diagnosis.

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Brandon Jerla

Rebecca Kasey

CQL Director of Special Projects

765.437.2740

Rebecca Kasey is CQL's Director of Special Projects, bringing over a decade of experience in human services. In this role, Rebecca is responsible for planning, organizing, executing, monitoring, and directing projects to successful completion.

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Rebecca Kasey

Courtney T. Kelly

CQL Vice President of State Initiatives

872.204.4233

As CQL’s Vice President of State Initiatives, Courtney leads efforts to engage state governmental agencies, provider associations, MCOs, DD councils, advocacy groups, and other state entities. She has decades of experience in the field, most recently serving in leadership positions in state government and managed care.

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Courtney T. Kelly

Trina Meeth

CQL Vice President of Finance and Administration

262.275.4499

Trina Meeth oversees finances, human resources, information technology, and operations for CQL. Prior to joining CQL, Trina was the Director of Finance for Centare Holdings, Inc. Trina holds a Master’s Degree in Finance as well as a Bachelor’s degree in Accounting.

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Trina Meeth

Jen Papouchis

CQL Support Systems Specialist

641.316.0960

Jen Papouchis coordinates administrative and operational functions for CQL. Jen is also responsible for identifying, implementing, and maintaining processes to improve efficiencies and correspondence. Prior to joining CQL, she was a Training Coordinator at a human services organization in Iowa.

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Jen Papouchis

Seth Petre

CQL Director of Marketing

414.775.7454

As the Director of Marketing for CQL, Seth Petre develops marketing strategies and implements communication tactics across CQL’s offerings through online, social, print, and in-person channels. Prior to joining CQL, Seth worked in a variety of marketing and communications roles in both the for-profit and non-profit sectors.

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Seth Petre

Angela Rapp Kennedy

CQL Vice President of Special Projects

208.784.8413

Angela Rapp Kennedy oversees CQL’s state partnerships and consultation, along with training solutions and resource development. Angela will also help lead business and professional development activities for the organization.

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Angela Rapp Kennedy

Mary Kay Rizzolo, Ph.D.

CQL President & Chief Executive Officer

260.217.0975

Mary Kay Rizzolo, Ph.D., provides leadership concerning all operational, administrative, and strategic initiatives of the organization. Prior to joining CQL, Mary Kay was the Associate Director and a Clinical Associate Professor of the Institute on Disability and Human Development (IDHD).

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Mary Kay Rizzolo, Ph.D.

Maddie Robin

Communications Specialist

334.429.9156

Maddie Robin carries out CQL’s marketing strategies through writing articles, designing administrative and marketing materials, creating social media content, and more. She has nearly 8 years in the nonprofit sector in program development, education, marketing, graphic design, and social media management.

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Maddie Robin

Elizabeth Sites

CQL Director of Organizational Excellence

815.238.4202

Elizabeth Sites has decades of experience in supporting people with disabilities, working in direct support, case management, and as a director with both small providers and several multi-state providers. She also has extensive experience in the Personal Outcome Measures® and Basic Assurances®.

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Elizabeth Sites

Jill Westring

CQL Quality Enhancement Specialist

402.363.1750

Jill Westring has more than 30 years of experience in human services, including program development and oversight, consultation, training, and supervision. Jill’s involvement in CQL began in 2001, following a few years as a Personal Outcome Measures® trainer.

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Jill Westring