Meet The CQL Team

Gretchen Block

CQL Director of Partner Engagement

920.988.4701

Gretchen Block serves as the point person for organizations and systems as they participate in CQL services, working directly with them throughout the process. Gretchen has over 25 years of experience in the field, holding a variety of positions for a large multi-state non-profit organization.

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Gretchen Block

Betsy Burns

CQL Quality Enhancement Specialist

585.610.3662

Betsy Burns is a seasoned professional experienced in many multi-faceted programs. Betsy has served in positions like Director of Education and Training, Director of Children’s Services, Director of Support Services, Director of Service Coordination, and Assistant V.P. of Program Administration.

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Betsy Burns

Michael Clausen

CQL Director of Personal Outcomes

518.245.3250

Michael Clausen began his career as a Direct Support Specialist in 2002. Michael has been using the Personal Outcome Measures® (POM) for over a decade. His passion for the POM is a result of his first-hand experience in utilizing the tool. He has presented at conferences internationally, and recently, led the initiative to adapt the POM workshop into a virtual format.

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Michael Clausen

Trina Meeth

CQL Vice President of Finance and Administration

262.275.4499

Trina Meeth oversees finances, human resources, information technology, and operations for CQL. Prior to joining CQL, Trina was the Director of Finance for Centare Holdings, Inc. Trina holds a Master’s Degree in Finance as well as a Bachelor’s degree in Accounting.

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Trina Meeth

Katherine Dunbar

CQL Vice President of Services and Systems Excellence

217.553.3084

Katherine Dunbar oversees CQL’s core services and provides strategic direction involving accreditation, training, and certification. Katherine has decades of experience in the field, holding various leadership positions and overseeing hundreds of people in multiple states.

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Katherine Dunbar

Carli Friedman, Ph.D.

CQL Director of Research

407.733.6676

Carli Friedman, Ph.D., oversees all CQL data analyses and research projects, along with providing consultation about quality enhancement. Carli’s research examines quality of life, community integration, social determinants of health, and ableism.

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Carli Friedman, Ph.D.

Megan Harris

Bookkeeper & Administrative Assistant

443.275.0429

Megan Harris has 20 years of experience in customer service, accounting, and administration in human services and specialty retail organizations. Megan studied business administration at Frostburg State University and Carroll Community College.

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Megan Harris

Kristen Heichel

CQL Quality Enhancement Specialist

516.218.1026

Kristen Heichel has been a Quality Enhancement Specialist for CQL beginning in 2018. Since 2010, Kristen has maintained Personal Outcome Measures® Trainer and Interviewer Certification for Children and Youth, and has conducted many POM interviews across the lifespan.

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Kristen Heichel

Brandon Jerla

CQL Quality Enhancement Specialist

516.331.2234

Brandon Jerla is a Quality Enhancement Specialist for CQL, providing accreditation, training, certification, and consultation services. He brings over 15 years of experience in health and human services with expertise in learning management systems, ID/DD, mental health, and dual diagnosis.

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Brandon Jerla

Kendra Julius

CQL Quality Enhancement Specialist

605.467.8052

Kendra Julius has spent her career providing supports to people of all ages with intellectual and developmental disabilities. She has worked in the South Dakota Division of Developmental Disabilities, where she assessed the compliance of state-certified agencies, which included CQL Accreditation.

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Kendra Julius

Rebecca Kasey

CQL Director of Special Projects

765.437.2740

Rebecca Kasey is CQL's Director of Special Projects, bringing over a decade of experience in human services. In this role, Rebecca is responsible for planning, organizing, executing, monitoring, and directing projects to successful completion.

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Rebecca Kasey

Jen Papouchis

CQL Support Systems Specialist

641.316.0960

Jen Papouchis coordinates administrative and operational functions for CQL. Jen is also responsible for identifying, implementing, and maintaining processes to improve efficiencies and correspondence. Prior to joining CQL, she was a Training Coordinator at a human services organization in Iowa.

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Jen Papouchis

Seth Petre

CQL Director of Marketing

414.775.7454

Seth Petre develops marketing strategies and implements communication tactics across CQL’s offerings through online, social, print, and in-person channels. Prior to joining CQL, Seth worked as a Marketing Specialist for Bethesda Lutheran Communities and a Creative Services Producer for a local television station.

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Seth Petre

Angela Rapp Kennedy

CQL Vice President of Special Projects

208.784.8413

Angela Rapp Kennedy oversees CQL’s state partnerships and consultation, along with training solutions and resource development. Angela will also help lead business and professional development activities for the organization.

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Angela Rapp Kennedy

Mary Kay Rizzolo, Ph.D.

CQL President & Chief Executive Officer

260.217.0975

Mary Kay Rizzolo, Ph.D., provides leadership concerning all operational, administrative, and strategic initiatives of the organization. Prior to joining CQL, Mary Kay was the Associate Director and a Clinical Associate Professor of the Institute on Disability and Human Development (IDHD).

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Mary Kay Rizzolo, Ph.D.

Maddie Robin

Communications Specialist

334.429.9156

Maddie Robin carries out CQL’s marketing strategies through writing articles, designing administrative and marketing materials, creating social media content, and more. She has nearly 8 years in the nonprofit sector in program development, education, marketing, graphic design, and social media management.

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Maddie Robin

Elizabeth Sites

CQL Director of Organizational Excellence

815.238.4202

Elizabeth Sites has decades of experience in supporting people with disabilities, working in direct support, case management, and as a director with both small providers and several multi-state providers. She also has extensive experience in the Personal Outcome Measures® and Basic Assurances®.

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Elizabeth Sites

Jill Westring

CQL Quality Enhancement Specialist

402.363.1750

Jill Westring has more than 30 years of experience in human services, including program development and oversight, consultation, training, and supervision. Jill’s involvement in CQL began in 2001, following a few years as a Personal Outcome Measures® trainer.

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Jill Westring