Inside Person-Centered Excellence Accreditation
To deeply integrate internationally-recognized tools for quality improvement, human service providers pursue CQL's Person-Centered Excellence Accreditation. This type of accreditation works to transform person-centered philosophies into organizational practices and utilize data to inform and drive agency-wide decision-making.
Accreditation Overview
- 4-year accreditation term
- 1 review visit, 2 additional mid-cycle visits
- Full integration of CQL tools
- Validation of self-assessments
- Success in planning implementation
- Ongoing support, guidance, and access to resources
Intended For Organizations
- Experienced with CQL Accreditation
- Currently utilizing CQL tools
- Established quality management system
- Incorporating CQL data
- Actively improving quality framework
- Facilitating individually-defined outcomes
Person-Centered Excellence Accreditation Components
Planning Meetings
In the beginning stages, CQL conducts conference calls with the organization to talk through the process, expectations, tools, standards, as well as coordinate scheduling.
Self-Assessments
Prior to the on-site review, the organization completes self-assessments to evaluate its own operations, which CQL staff then validate during the accreditation.
Visits With People
To determine how policies play out in practice, we visit with people where they receive services. CQL can then gain insight into the practices of the organization.
Basic Assurances®/Shared Values
To assess essential, fundamental, and non-negotiable requirements of agencies, CQL uses the Shared Values and the Basic Assurances® to look at an organization’s systems and practices.
Personal Outcome Measures®
Through in-person interviews using the Personal Outcome Measures® discovery process, CQL digs deeper into how supports are facilitating outcomes.
Focus Groups
CQL holds focus groups with people receiving services and support providers – also sometimes including families, external case managers, and other stakeholders.
Stakeholder Event
Diverse stakeholders connected to the organization participate in a vibrant planning session. They establish action steps to enhance quality in meaningful ways.
Data Collection & Analysis
CQL supports the organization in determining meaningful metrics to understand the impact of services – both at the individual and organizational level.
Ongoing Support
The accreditation doesn’t start and stop with the review visits. CQL provides resources, guidance, and collaboration throughout the entire accreditation term.
Have questions about CQL Accreditation?
Benefits Of Person-Centered Excellence Accreditation
This type of accreditation supports the organization in full integration of CQL philosophies, tools, and practices to positively impact people's lives.
- Integrate person-centered approaches
- Implement internationally-recognized tools
- Strengthen systems for quality monitoring
- Align with HCBS Settings Regulations
- Receive ongoing support for improving quality
- Complimentary access to PORTAL Data System
- Receive a 5% discount on POM Certification and CQL Training
- Prepare for next accreditation type
Frequently Asked Questions
Please review the ‘Request for Engagement’ form for a complete listing, but overall, the requirements include:
- Completed Basic Assurances® and Shared Values self-assessments by organization
- CQL review, discussion, and feedback regarding Shared Values self-assessment
- CQL validation of applicable Basic Assurances®
- Successful implementation of the accreditation partnership agreement, including evidence of significant progress made on plan of alignment completed within 12 months (if applicable) for any Basic Assurances® not present during initial visit
- CQL validation of implementation of Personal Outcome Measures® on an individual and organizational level
- CQL facilitation of Person-Centered Excellence stakeholder group and What Really Matters plan development
Please review the ‘Request for Engagement’ form for a complete listing, but overall, the requirements include:
- CQL validation of implementation of recommendations from first visit and of progress made on What Really Matters plan short-range goals
- CQL validation of implementation of recommendations from first visit and notable progress with Basic Assurances® indicators
- CQL validation of ongoing implementation and enhancement of an organizational integrated quality management system
CQL will work closely with the organization to better understand areas of opportunity, implement solutions to problems, identify resources that can address agency needs, and more.
Numerous factors influence the exact cost for Person-Centered Excellence Accreditation including the size, scope of services, and specific needs of an organization. To assist in your budgetary planning, a general estimate for this type of accreditation is around $22,500. While pricing will vary, this offers a baseline cost that you can use in your decision-making.
Featured Training
Accreditation Preparation Workshops
- Guidance through the use of CQL tools in your accreditation type
- Information about the Basic Assurances® Self-Assessment process
- Insight into the use of CQL’s PORTAL Data System
- Discussion about the accreditation components, expectations, timelines, etc.
- Discovery of the use of data based on your accreditation type
- Strategies to create an action plan to prepare for accreditation
Accreditation Success Stories
Featured Manual
Personal Outcome Measures® Manual for Adults
Inside the Personal Outcome Measures® manual:
- View descriptions about the POM factors and indicators
- Receive guidance about the entire process
- Learn how to gather information and make decisions
- Discover techniques for interviewing and measurement
Accreditation Videos
Our videos and webinars provides an in-depth look at how CQL Accreditation drives holistic, continuous transformation for organizations.