Inside Person-Centered Excellence Accreditation

To deeply integrate internationally-recognized tools for quality improvement, human service providers pursue CQL's Person-Centered Excellence Accreditation. This level of accreditation works to transform person-centered philosophies into organizational practices and utilize data to inform and drive agency-wide decision-making.

Accreditation Overview

  • 4-year accreditation term
  • 1 review visit, 2 additional mid-cycle visits
  • Full integration of CQL tools
  • Validation of self-assessments
  • Success in planning implementation
  • Ongoing support, guidance, and access to resources

Intended For Organizations

  • Experienced with CQL Accreditation
  • Currently utilizing CQL tools
  • Established quality management system
  • Incorporating CQL data
  • Actively improving quality framework
  • Facilitating individually-defined outcomes

"CQL made us a better agency and, most notably, a better agency for people served and our staff."

Doris Hayes, EP!C

Person-Centered Excellence Accreditation Components

Planning Meetings

In the beginning stages, CQL conducts conference calls with the organization to talk through the process, expectations, tools, standards, as well as coordinate scheduling.


Prior to the on-site review, the organization completes self-assessments to evaluate its own operations, which CQL staff then validate during the accreditation.

Visits With People

To determine how policies play out in practice, we visit with people where they receive services. CQL can then gain insight into the practices of the organization.

Basic Assurances®/Shared Values

To assess essential, fundamental, and non-negotiable requirements of agencies, CQL uses the Shared Values and the Basic Assurances® to look at an organization’s systems and practices.

Personal Outcome Measures®

Through in-person interviews using the Personal Outcome Measures® discovery process, CQL digs deeper into how supports are facilitating outcomes.

Focus Groups

CQL holds focus groups with people receiving services and support providers – also sometimes including families, external case managers, and other stakeholders.

Stakeholder Event

Diverse stakeholders connected to the organization participate in a vibrant planning session. They establish action steps to enhance quality in meaningful ways.

Data Collection & Analysis

CQL supports the organization in determining meaningful metrics to understand the impact of services – both at the individual and organizational level.

Ongoing Support

The accreditation doesn’t start and stop with the review visits. CQL provides resources, guidance, and collaboration throughout the entire accreditation term.

Have questions about CQL Accreditation?

Benefits Of Person-Centered Excellence Accreditation

This level of accreditation supports the organization in full integration of CQL philosophies, tools, and practices to positively impact people's lives.

  • Integrate person-centered approaches
  • Implement internationally-recognized tools
  • Strengthen systems for quality monitoring
  • Align with HCBS Settings Regulations
  • Receive ongoing support for improving quality

Person-Centered Excellence Accreditation Process

While not encompassing every single step of the accreditation process, the information below provides an overview of what to expect.


Request For Engagement

The organization submits the Request for Engagement (RFE) form, at least six months before they intend to hold the review visit.



Upon the RFE review and approval, CQL works with the organization to prepare them for the entire accreditation process.



The organization completes a self-assessment, which CQL validates, to review how policies apply to practices.


On-Site Review

CQL Quality Enhancement Specialists conduct focus groups, location visits, individual interviews, policy evaluations, etc.


Accreditation Achievement

Following the on-site review, the organization receives a letter, certificate, and plaque recognizing the accreditation.


Continuing Collaboration

There are regular check-ins, visits, meetings, correspondence, and more, to maintain progress in improving quality.

Frequently Asked Questions

What are expectations of the initial on-site visit?

Please review the ‘Request for Engagement’ form for a complete listing, but overall, the requirements include:

  • Completed Basic Assurances® and Shared Values self-assessments by organization
  • CQL review, discussion, and feedback regarding Shared Values self-assessment
  • CQL validation of applicable Basic Assurances®
  • Successful implementation of the accreditation partnership agreement, including evidence of significant progress made on plan of alignment completed within 12 months (if applicable) for any Basic Assurances® not present during initial visit
  • CQL validation of implementation of Personal Outcome Measures® on an individual and organizational level
  • CQL facilitation of Person-Centered Excellence stakeholder group and What Really Matters plan development


What are expectations of the additional off-site visits?

Please review the ‘Request for Engagement’ form for a complete listing, but overall, the requirements include:

  • CQL validation of implementation of recommendations from first visit and of progress made on What Really Matters plan short-range goals
  • CQL validation of implementation of recommendations from first visit and notable progress with Basic Assurances® indicators
  • CQL validation of ongoing implementation and enhancement of an organizational integrated quality management system


How does an organization receive support to attain and maintain high levels of quality in service provision.

CQL will work closely with the organization to better understand areas of opportunity, implement solutions to problems, identify resources that can address agency needs, and more.

How much does this level of CQL Accreditation cost?

Numerous factors influence the exact cost for Person-Centered Excellence Accreditation including the size, scope of services, and specific needs of an organization. To assist in your budgetary planning, a general estimate for this type of accreditation is around $22,500. While pricing will vary, this offers a baseline cost that you can use in your decision-making.

Accreditation Videos

Our videos and webinars provides an in-depth look at how CQL Accreditation drives holistic, continuous transformation for organizations.