CQL | The Council on Quality and Leadership

State Quality Management Partnerships

Quality Management is an essential responsibility for state human service programs. State systems ensure that procedures are in place to provide quality assurance and continuous quality improvement of publicly funded supports and services to people with disabilities, people with mental illness and older adults.

The state system is responsive to a variety of stakeholders and constituents, including people receiving services, their families and supporters, community-based providers, local and federal oversight agencies, legislators, funders and the public at large. These multiple audiences and, at times, competing priorities present challenges to efficiency and effectiveness in the overall quality system.

CQL | The Council on Quality and Leadership has collaborated with state systems for over four decades to design and deliver state-wide quality management models that:

  • Clarify performance expectations and accountability for all parties
  • Streamline work processes
  • Eliminate duplication of effort and unwarranted redundancies
  • Utilize resources efficiently
  • Ensure compliance with state statute, regulation and current policy and practice
  • Contain costs while assuring the delivery of quality supports and services to people with disabilities, people with mental illness and older adults


CQL Accreditation | A Balanced Approach

Accreditation works as an integral component of the state’s Quality Management system by providing an independent assessment of service quality. CQL has transformed its accreditation program to address the wide range of support options available through Home and Community Based Services waivers.

CQL Accreditation emphasizes excellence in person-centered services. CQL Accreditation can support informal community networks, micro boards, small support organizations and more traditional community services. CQL accredits support options in disabilities, behavioral health and aging.

CQL Accreditation includes:

  • Validation of the presence of basic assurance systems for health, safety and human security
  • Focus on the delivery of person-centered services and supports
  • Assessments of current status of quality of life and quality of service with a variety of organizational performance metrics
  • Commendations and recommendations for improvement to individual service organizations and the state system
  • Ongoing support for provider quality improvement and statewide quality management
  • An annual report summarizing findings across the state system

The goals* of national accreditation are similar to those of state quality management systems:

  • Service and organizational improvement
  • Well-being of individuals served
  • Encouragement of best practice

*National Accreditation of Community Service Providers to Individuals with Intellectual and Developmental Disabilities: A Survey of 50 States


Memorandum of Understanding | The Key to the CQL/State Partnership

A Memorandum of Understanding creates a unique partnership between the state system, CQL and providers that enhances opportunities for improvement and innovation.

Learn about the Memorandum of Understanding



In October 2015, CQL | The Council on Quality and Leadership entered into a formal partnership with NYSARC, Inc., the largest nonprofit organization in New York State serving individuals with developmental and others disabilities and their families. CQL and NYSARC will work together to enhance the supports and services of NYSARC's 48 operating chapters throughout the state of New York. 

Learn about the NYSARC Partnership

Tennessee DIDD Network Accreditation

On January 22, 2015, DIDD will receive formal recognition from CQL, for Person-Centered Excellence Network Accreditation. After years of evaluation, hundreds of Personal Outcome Measures® interviews and dozens of organizational reviews, CQL is honored to highlight the success of this unprecedented undertaking.

Learn about the TN DIDD Network Accreditation

North Carolina Partnership

The North Carolina Department of Health and Human Services, Division of Mental Health, Developmental Disabilities and Substance Abuse Services (MH/DD/SA) has adopted the requirement for national accreditation for agencies providing community intervention services in the state. CQL has been approved as an authorized accrediting body. 

Learn about the North Carolina Partnership



Mail Image/Icon   accreditation@thecouncil.org

Phone Image/Icon   410.583.0060