Inside CQL Consultation

CQL staff are skilled in designing creative, responsive, and accountable systems and services to help enhance the quality of services provided, and the lives of the people receiving services. Staff are thoroughly experienced in the real day-to-day challenges facing the human services field.

Why Is CQL Consultation Important?

While there can be consistent themes for the issues that human service organizations, governmental entities, and provider networks face, the nuances of those issues and the development of effective responses can be extraordinarily complex. Through CQL’s decades of experience in being at the forefront of best practices in human services, and the proven expertise of its staff, CQL Consultation offers clear guidance and practical action steps to confront some of the most complicated problems in human services.

What Does CQL Consultation Entail?

Due to the customized nature of CQL Consultation, every collaboration is unique. Depending upon the specific type of project and desired outcome, CQL Consultation can involve a combination of in-depth research, on-site assessments, in-person interviews, dynamic training, focus groups, virtual meetings, and robust reporting. Consultation is often used to enhance the use of services like accreditation and certification, or improve the application of tools like Personal Outcome Measures® or Basic Assurances®.

CQL Consultation Partnerships

Human Service Providers

Individual human service organizations turn to CQL for guidance and action steps to improve their supports and the lives of people with disabilities. CQL Consultation for providers often involves quality monitoring, along with associated data collection and analysis.

State/National Organizations

From member associations, to universities, to advocacy groups, CQL offers consultation to explore pressing issues with universal implications for the human services system, and the lives of people with intellectual, developmental, and psychiatric disabilities.

Governmental Entities

CQL has worked with state agencies to improve their service delivery systems and, historically, CQL’s standards have been incorporated into federal quality measures. CQL Consultation can assist governmental entities in enacting large-scale, holistic transformation.

Areas Of CQL Consultation

CQL Consultation covers a wide range of topics involving human services. The various consultation areas can also accompany customized training and help strengthen CQL tools and services.

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  • Service quality monitoring
  • Person-centered practices
  • Residential trends
  • CMS reporting
  • Social determinants of health
  • Case management assessment
  • Medicaid managed care
  • Personal Outcome Measures® data collection and analysis
  • Community integration
  • Customized training solutions
  • Employment trends
  • Service coordination evaluation
  • Social capital
  • Strategic planning
  • HCBS Settings regulations
  • Basic Assurances® data collection and analysis