Building Connections Across The Globe

From Tennessee to Maryland, and Ireland to Canada, CQL has partnered with individual providers and governmental agencies all over the world. This has resulted in the expansion of best practices and implementation of cutting-edge approaches internationally, through organizations engaging in CQL's services and offerings.


Starting in the mid-1990s, CQL began establishing partnerships across Australia. Over the years, a number of human service organizations in Australia have pursued accreditation and certification. We have also conducted training and participated in a variety of national conferences.


CQL has a long history in Canada. In the early 1990s, organizations participated in the original pilot for the Personal Outcome Measures® and the late 2000s, provided insight into the What Really Matters initiative. Today, numerous organizations in Canada are engaged in CQL services.


CQL began its work in Ireland in 1997, as word about the Personal Outcome Measures® spread to Europe. Since then, we have collaborated with many agencies in the disability sector throughout Ireland and have seen the growing impact and influence of CQL’s measures and methods.

New Zealand

In August 2007, CQL started participating in the International Initiative For Disability Leadership (IIDL), a network of prominent voices in the field, including members from New Zealand. Currently, organizations in New Zealand continue to utilize CQL’s products and services.

"We used CQL technical assistance to help us formulate an assessment of our system as it related to HCBS Settings Rule."

Kate Bishop, OPWDD

"The partnership goes beyond accrediting providers in our state. We’ve utilized CQL’s expertise in training staff as well."

Dan Lusk, South Dakota DDD

"CQL’s Network Accreditation has perfectly positioned us to be in full compliance with the HCBS Settings Rule."

Debra K. Payne, TN DIDD

State Partnerships In The U.S.


CQL developed training for human service organizations in Alabama, in partnership with the AL Department of Mental Health/Division Developmental Disabilities. The Alabama training modules are helping hundreds of providers enhance their supports.


CQL has worked with the CO Department of Health Care Policy and Financing (HCPF) on large-scale projects. In 2016, CQL held training across the state about the Personal Outcome Measures®. In 2018, CQL conducted focus groups to explore person-centered practices.


The HCBS-ACT Project has equipped thousands in Illinois with guidance about the real-life impact of the HCBS Settings Final Rule. This project has involved workshops, trainings, video clips, resources, presentations, an advocacy mentorship program, and more.


In 2008 and 2009, CQL, in partnership with Liberty Healthcare, Inc., implemented a quality improvement program based on the Personal Outcome Measures® and Basic Assurances® to assist the Bureau of Quality Improvement Services (BQIS) review waiver services.


The State of Maryland, through the direction of the Maryland Department of Health’s Developmental Disabilities Administration (DDA), is pursuing the achievement of Person-Centered Excellence Network Accreditation from CQL.

New York

In 2014, CQL entered into a contract with OPWDD. It involved training and certification in using CQL’s Personal Outcome Measures® and technical assistance around person-centered services, HCBS settings rule compliance, survey development, and other projects.

North Carolina

The North Carolina DHHS, Division of Mental Health, Developmental Disabilities and Substance Abuse Services (MH/DD/SA) requires national accreditation for organizations providing services in the state. CQL has been approved as an authorized accrediting body.

South Dakota

Since 2000, CQL has partnered with the SD Division of Developmental Disabilities (DDD) to assist the state in evaluating provider policies, practices, and outcomes. Currently, DDD requires all providers to achieve and maintain CQL accreditation to provide services.


The Tennessee Department of Intellectual and Developmental Disabilities (DIDD) officially began its journey with CQL in 2012. Since this partnership began, TN DIDD has successfully achieved two terms of CQL Person-Centered Excellence Network Accreditation.

Quality Enhancement In Canada

CQL partners with Canadian human service organizations to embrace and implement person-centred practices, through a variety of CQL services and other offerings.

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CQL Services

  • Accreditation
  • Training
  • Certification
  • Research
  • Consultation

CQL Resources

  • Ontario ‘Crosswalk Of Quality’
  • Proprietary tools
  • Free Webinars
  • Downloadable Guides
  • Practical Manuals

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