Apply Research To Improve Quality In Human Services

CQL's research capabilities provide the human services field with an in-depth understanding about a variety of topics. From the presence of outcomes in people's lives to the impact of organizational supports, CQL goes beyond the data to share how it applies to individuals and organizations in practical ways.

Why Is CQL Research Important?

CQL has decades of experience in collecting and analyzing data about personal outcomes, as well as the supports that human service organizations provide, to help people in achieving those outcomes. Through data gathered from tools like Personal Outcome Measures® and Basic Assurances®, and the use of research expertise, CQL is able to offer robust reporting and analysis to advance quality measurement and improvement across the human services field.

What Does CQL Research Entail?

Along with data collected through proprietary tools, CQL also relies on a number of research methods including focus groups, surveys, interviews, group activities, and more. CQL and its partners also use the PORTAL Data System to collect and evaluate data about outcomes and organizational supports. These efforts result in numerous journal articles and research projects with far-reaching implications for the human services and people with disabilities.

82% of disability professionals are implicitly biased against disability

People with disabilities had an average of 42.25% social capital outcomes present.

Only 19.4% of people who had a change in roommates did so by personal choice.

86.0% of people were actively supported to engage in community life.

When supports are in place, people are 66x more likely to exercise their rights.

95.7% of people know how to respond in the event of an emergency at home.

Benefits of CQL Research

Stay Up-To-Date On Issues

Our research delves into the very latest topics in the human services field. From journal articles to national studies, CQL works to provide perspective, insight, and expertise about complex subject matter.

Collaborate On Research Projects

CQL partners with organizations on various initiatives to collect data, evaluate findings, and develop conclusions to better understand areas of success and areas of improvement in supports and services.

Access Tools For Analysis

Through tools like CQL’s Social Determinants of Health Index and Social Capital Index, organizations can focus their data analysis on specific quality of life areas to help people achieve their outcomes.

Monitor National Trends

CQL has conducted national studies to analyze how outcomes, as well as supports and services, have evolved over time. The ability to evaluate progress improves awareness about where the field is headed.

Use Data-Based Decision Making

By evaluating the effectiveness of services that organizations provide, they can use CQL Research to better allocate resources, refocus their efforts, and ensure that supports are making a difference.

Evaluate Organizational Data

With CQL’s PORTAL Data System, organizations can use an online platform to assess the effect that their supports and services are having on people’s lives, analyzed across hundreds of data elements.

PORTAL Data System

Through PORTAL, organizations can collect data, track quality enhancement efforts, and disseminate findings, incorporating CQL's Personal Outcome Measures® and Basic Assurances®.

Explore PORTAL


  • Collect and analyze data
  • Assess person-centered plans
  • Develop annual reports
  • Support strategic planning
  • Compare data to national levels
  • Report to key stakeholders
  • Demonstrate ROI for initiatives
  • Track effectiveness of services
  • Evaluate accreditation progress


  • Streamlined data entry
  • ‘Save & Continue’ options
  • Mobile device optimization
  • Hundreds of data elements
  • Templated reporting
  • Customized reporting
  • Multiple export file types
  • Intuitive online dashboards
  • Unique login credentials

CQL Research

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