CQL | The Council on Quality and Leadership

Person-Centered Excellence Manual

For Services For People With Disabilities

This guide helps organizations identify and promote quality improvement in services and supports for people with disabilities. CQL's 8 Factors and 34 Success Indicators are best practices that result in quality improvement initiatives, when used as part of the organizations internal quality improvement system. These initiatives can be applied across the full range of supports and services for people with disabilities. When prioritized and implemented, the greatest impact and the most success for people receiving supports is expected.

Person-Centered Excellence Manual for Services for People With Disabilities


  • Identify the priority person-centered practices that will produce the greatest results for people supported

  • Explore how the organization can implement or enhance those practices

  • Facilitate strategic discussions about aligning the organization's mission to make an organizational transformation





A sneak peek at some of the pages: