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CQL Expands Leadership Positions To Strengthen Services And Operations

CQL | The Council on Quality and Leadership is adjusting the roles and responsibilities involving some of its existing executive leadership, while adding new positions at the director level. Through these organizational changes, CQL will advance its operational practices and better support the delivery of its services. As partnerships with human service providers, federal agencies, state systems, managed care organizations, and other entities continue to grow, this expansion helps CQL enhance quality across the human services field.

“CQL is known for promoting ongoing transformation. We talk about it all the time but they’re not just words. We live and breathe it too,” says Mary Kay Rizzolo, President and Chief Executive Officer of CQL | The Council on Quality and Leadership. “These changes are going to have such a positive impact not only internally, but especially for the organizations and other stakeholders we work with each and every day.”

Executive Leadership Changes

To remain responsive to the needs of its partners, CQL is implementing changes at the executive leadership level. This involves shifting job responsibilities and positions to bolster how the human services field engages in accreditation, training, and certification conducted by CQL.

Katherine Dunbar, Vice President of Services and Systems Excellence

Katherine Dunbar, who has been serving as the organization’s Vice President of Accreditation, is now CQL’s Vice President of Services and Systems Excellence. Along with continuing to provide strategic direction involving CQL Accreditation, she will also oversee other services such as CQL Certification and CQL Training that is related to the Personal Outcome Measures® (POM).

Angela Rapp Kennedy, Vice President of Special Projects

CQL’s Vice President of Systems Transformation, Angela Rapp Kennedy, is transitioning to the position of Vice President of Special Projects. In this role, she will be focusing on state partnerships, training solutions, customized CQL Consultation, as well as resource development. Angela will also help lead business and professional development activities for the organization.

New Director Positions

There are also three brand-new director positions at CQL. These staff members will support and advance the initiatives of the Vice President of Services and Systems Excellence and Vice President of Special Projects.

Elizabeth Sites, Director of Organizational Excellence

Elizabeth Sites, who has been a Quality Enhancement Specialist with CQL since 2017, will be taking on a new role at CQL. As the Director of Organizational Excellence, Elizabeth will oversee accreditation activities, while helping to create accreditation resources and support organizations in their efforts to improve quality of services and quality of life for people with disabilities.

Michael Clausen, Director of Personal Outcomes

Through his position as Director of Personal Outcomes, Michael Clausen will manage all Personal Outcome Measures® (POM) activities, services, and offerings at CQL. This will include POM workshops, training, resources, and more. Prior to his new role at CQL, Michael had served as a CQL Quality Enhancement Specialist since 2015.

Rebecca Kasey, Director of Special Projects

Transitioning from Special Projects Manager, Rebecca Kasey is now CQL’s Director of Special Projects. In this position, she will take on a leading role in planning, executing, monitoring, and directing various CQL initiatives. Rebecca brings over a decade of experience in human services, having also been a CQL Quality Enhancement Specialist.

“We’re so lucky to have such talented and experienced employees here at CQL,” adds Rizzolo. “With these new roles and positions, we’re in an even stronger position to advance our organization’s mission, vision, and values.”

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About CQL | The Council on Quality and Leadership

Since 1969, CQL | The Council on Quality and Leadership has been a leader in working with human service organizations and systems to continuously define, measure, and improve quality of life and quality of services for youth, adults, and older adults with intellectual and developmental disabilities, and psychiatric disabilities. CQL offers accreditation, training, certification, research, and consultation services to agencies that share our vision of dignity, opportunity, and community for all people.