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Kim O’Neal: January Monthly Staff Spotlight

CQL is excited to continue our Monthly Staff Spotlight series in 2024! This offers an opportunity for you to get to know our team even better. For our first article in 2024, we’re featuring Kim O’Neal, one of our Quality Enhancement Specialists!

Rebecca Kasey, CQL Director of Personal Outcome Measures®, who nominated Kim, shared: “Kim embodies the values and understanding that make CQL unique. Kim is always willing to help out and provides stellar support to our provider partners, while also maintaining a positive and comfortable approach.” Rebecca told us, “Kim is a valuable and appreciated part of our CQL team!”

We’ve asked Kim a series of questions about her history, background, experiences with CQL, as well as some questions to get to know her better.

What is your position at CQL and what does that role encompass?

Quality Enhancement Specialist! We provide guidance and partnership with organizations to look at ways that aren’t typical and to assist people live a life they choose.

Why did you decide to get involved in the human services field?

After volunteering 5 years during and after high school with a homeless shelter and my desire to be a teacher, it was my destiny to be a part of the human services!

What is your professional history, background, and experience?

I have fourteen years of experience in HR and training and nine years in childcare, toddler and preschool teacher, assistant director and director. Followed by three years in Quality Assurance, and now three years as a Quality Enhancement Specialist.

What are three skills you have that help you in your work?

  1. Organization
  2. Flexibility
  3. Compassionate

Is there anything you would like to share about yourself personally?

I enjoy spending time with my grandsons and having them live close so I can witness and share in their growth. I enjoy cleaning, building, and organizing. I am the cofounder of Lifestyle Journey Head 2 Toe with my best friend where we educate people on health and provide opportunities for clean food.

CQL Lightning Round!

Name one thing on your bucket list.

To discover the history of my family from my mother and father.

Sweet or savory?

Savory! 😋

What is the first concert you ever attended?

New Edition 🕺🏻🎤🎶

Who is a person that inspires you (famous or non)? Why?

My Mother; she has a way to make everyone feel loved!

Name the TV show you could have on repeat 24/7, 365 days a year.


What is the best piece of advice you have ever been given or read? Cite who gave it to you or said it.

A friend once told me, “Live tough situations one moment at a time.”

What was your first job?

Cashier at Kmart

When you were a child, what did you want to be when you grew up?

I wanted to be a teacher! 🍎

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About CQL | The Council on Quality and Leadership

Since 1969, CQL | The Council on Quality and Leadership has been a leader in working with human service organizations and systems to continuously define, measure, and improve quality of life and quality of services for youth, adults, and older adults with intellectual and developmental disabilities, and psychiatric disabilities. CQL offers accreditation, training, certification, research, and consultation services to agencies that share our vision of dignity, opportunity, and community for all people.