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Lindsey Moore: September Monthly Staff Spotlight

CQL is excited to continue our Monthly Staff Spotlight series in 2023. This offers an opportunity for you to get to know our team even better! In September 2023, we’re featuring Lindsey Moore, one of our Quality Enhancement Specialists (and trainers)!

Rebecca Kasey, CQL Director of Personal Outcome Measures®, who nominated Lindsey gave us a glimpse into working with her, “Lindsey Moore brings practical experience and actionable ideas to organizations. Her input and assistance is appreciated not only by organizations, but by all of the CQL staff she gets to work with each day. She is always willing to help and is dedicated to improving people’s quality of life and quality of services. She embodies CQL’s mission and vision in the work she provides each day.”

We’ve asked Lindsey member a series of questions about her history, background, experiences with CQL, as well as some questions to get to know her better.

What is your position at CQL and what does that role encompass?

I work as a Quality Enhancement Specialist and trainer. As a QES, I have the privilege of spending time with organizations to support them in identifying areas of strength and opportunity in the ways they provide support to people. This collaboration with organizations is one of the most rewarding aspects of my job. I enjoy visiting places and meeting people I wouldn’t have otherwise had the opportunity. During each visit, I learn from organizations how to improve the work I do and carry those lessons to other organizations. As a trainer, I have the opportunity to work with small groups of people to empower continued education and growth in the ways we provide support, especially related to person-first language, person-centered services, and positive behavior supports.

Why did you decide to get involved in the human services field?

Shortly after moving to St. Louis, I started working as a Direct Support Professional while I explored what I wanted to pursue as a career. Unexpectedly, I found my career in this position! I’m grateful for each position I held and the organizations I worked for, which led to a career in quality enhancement.

What is your professional history, background, and experience?

I received a Bachelor of Science in Sociology and a Minor in Business Administration with Honors from Belmont University. I moved to Saint Louis, Missouri, to attend a masters program. The program was not the right fit, but I really loved Saint Louis and got connected with great communities, so I have stayed for nearly 15 years. After stepping down from my most recent position as Director of Quality Enhancement and Training at a local nonprofit to work with CQL, I also started a Masters of Business Administration at Saint Louis University. My goal is to complete this program by Winter 2024 and my motivation is to diversify my skill set to better serve organizations in the IDD field.

What are three skills you have that help you in your work?

  1. Organized
  2. Curious
  3. Empathetic

Is there anything you would like to share about yourself personally?

I’m always looking forward to meeting more new organizations in amazing cities!

CQL Lightning Round!

Name one thing on your bucket list.

I would like to spend a year “airbnb-ing” my way across the United States in order to spend more quality time in a range of different places – San Diego, Sedona, mountains of Wyoming, Chicago, etc.

Sweet or savory? What is your favorite sweet/savory food?

Savory all the way! My go to treat for a long car ride is Funyuns.

You have to pick a song at karaoke, what song do you choose?

Hold On by Wilson Phillips or something by John Mayer

Describe one trick you use to stay productive.

My sister gifted me a calendar book. On one side is the week and the other is a lined page for notes. I keep detailed, handwriting lists for deadlines, reminders, etc.

What was the first concert you ever attended?

Being from Nashville, I got to see many country stars perform in unique locations, like Alan Jackson outside his lake house while the boats crowded around. My most memorable concert was NSYNC’s first tour – 🎶 you’re all I ever wanted, you’re all I ever needed… 🎶

What is one city that you would like to visit? Why?

After counting up the number of states I’ve visited, I would like to go to Harpers Ferry, West Virginia, so I can add it to the list.

What was your first job?

I was a Sonic Drive-in Carhop, and yes, they gave me roller skates. 🛼

When you were a child, what did you want to be when you grew up?

A marine biologist like many other 80s babies. I got scuba certified when I was 13 “to be prepared.” 🤿

What three words would your family/friends use to describe you?

Dedicated, Adventurous, and Passionate

If you could only eat one food for a full week, what would it be?

Any vegetarian Indian food, for sure!

How many US states/territories have you been to? Which state was the most memorable?

I’ve been to 42 states. So many great memories!

How many countries have you been to? Which one do you always recommend people visit?

I’ve been to 19 countries and counting. I highly recommend Vietnam for the varying landscape, delicious specialty foods in each city, and history.

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About CQL | The Council on Quality and Leadership

Since 1969, CQL | The Council on Quality and Leadership has been a leader in working with human service organizations and systems to continuously define, measure, and improve quality of life and quality of services for youth, adults, and older adults with intellectual and developmental disabilities, and psychiatric disabilities. CQL offers accreditation, training, certification, research, and consultation services to agencies that share our vision of dignity, opportunity, and community for all people.