October 20th, 2015 - October 21st, 2015

St. Louis City Center Hotel
400 South 14th Street
St. Louis, MO 63103

Our conference theme says it all. Outcomes are the gateway to enhancing the quality of supports and services. Join us to learn and share how outcomes can be the driving component in assuring quality in your state, in your organization and in your life. From the challenges we all face to person-centered solutions, CQL’s 2015 Conference will connect you with other organizations, experts in the field, and best practices to help enhance your services.

Join Us At The Conference


The cost to attend the 2015 CQL Conference through early-bird registration is $199 per attendee. After 9/1/15 the registration rate will increase to $225. You can register online using the conference registration platform, where you will enter in registration information for yourself and potential guests.


The 2015 CQL Conference is being held at the St. Louis City Center Hotel, located in downtown St. Louis, Missouri. CQL has secured a block of rooms at a discounted rate, for $129 per night. Space is limited, so please reserve your room as soon as possible to access the discounted rate.

Sponsorship & Exhibiting

Companies can align with a conference completely dedicated to quality in human services, by becoming a sponsor or an exhibitor. You can share your mission, message, initiatives, or products. CQL would like to extend our appreciation to the current sponsors and exhibitors for their support!


There are many transportation options between the St. Louis Lambert International Airport (STL) and the hotel. The St. Louis City Center Hotel is only an 18 minute drive from the airport, and attendees can use a shuttle, taxi, rental car, or various ride-sharing options for transportation.

Keynote Presenters

Vicki Gottlich


As the Director of the Center for Policy and Evaluation, Vicki oversees the ACL program offices to manage the evaluation of, and reporting on, the performance of programs; the provision of technical assistance; and assisting ACL’s organizational units in developing operational plans.

Vicki Gottlich


Amy Hewitt


At the University of Minnesota, Amy is the Director of the Research and Training Center on Community Living, Associate Director of Institute on Community Integration and the Associate Director for the MN LEND.

Amy Hewitt


Cathy Ficker Terrill

Board Chairperson

Cathy Ficker Terrill is the board chair of the Human Services Research Institute. Cathy is also the former president and CEO of CQL, former president and CEO of The Institute on Public Policy for People with Disabilities, and former CEO of the Ray Graham Association.

Cathy Ficker Terrill

Board Chairperson

Conference Schedule

Tuesday October 20th, 2015

8:00am – 9:00am | Registration & Breakfast

9:00am – 9:15am | Welcome Address

9:15am – 10:15am | Keynote Address

Outcomes: The Gateway To Quality
Cathy Ficker Terrill

10:15am – 10:45am | Panel Discussion

Quality: It Starts and Ends With The Person
Tia Nelis, Liz Weintraub

10:45am – 11:00am | Exhibitor Break

11:00am – 12:00pm | Breakout Sessions

  • Personal Outcomes Across the Life Cycle
  • Using POM and BA Data to Meet CMS Requirements
  • Supported Decision-Making
  • International Perspective from Australia (Melba)

12:00pm – 1:00pm | Lunch & Awards of Excellence

1:00pm – 2:15pm | Keynote Address

The Federal HCBS Quality Landscape
Vicki Gottlich

2:15pm – 3:45pm | Panel Discussion

State-Level Quality Assurance
Dan Lusk, Laura Doutre, Kate Bishop, Jeff Williams

3:45pm – 4:00pm | Exhibitor Break

4:00pm – 5:00pm | Keynote Address

Building Social Capital
Cathy Ficker Terrill

5:00pm – 5:15pm | Closing Remarks

6:00pm – 7:00pm | Reception

Wednesday October 21st, 2015

7:00am – 8:00am | Breakfast

8:00am – 9:00am | Keynote Address

Innovations Throughout The World
Cathy Ficker Terrill, William Beattie

9:00am – 10:15am | Keynote Address

Outcomes: The Gateway To Implementation
Amy Hewitt

10:15am – 11:15am | Panel Discussion

Organizational Quality Assurance: Using Outcomes To Influence Change
William Beattie, Jennifer Becher, Andrea Misenheimer, Barbara Agnello

11:15am – 11:30am | Exhibitor Break

11:30am – 12:30pm | Breakout Sessions

  • CQL’s New Accreditation Options and Online Data Tool
  • Exercising Rights and Respect
  • Improving Health Outcomes

12:30pm – 1:45pm | Lunch (on your own)

1:45pm – 2:45pm | Breakout Sessions

  • Quality Metrics, Behavioral Health & The CQL POST App
  • De-mystifying Factor 10, Using Data for Organizational Improvement
  • Using POM to Inform the Person-Centered Plan
  • Putting Outcomes Front and Center as a DSP

2:45pm – 3:00pm | Exhibitor Break

3:00pm – 3:15pm | Closing Remarks

Breakout Sessions

All of our conference sessions are focused on person-centered approaches to supports and services, and how they can be strengthened through the use of outcomes.

Full Descriptions
  • Supported Decision Making
  • Exercising Rights And Respect
  • Organizational Quality Assurance
  • Innovations Throughout The World
  • Putting Outcomes Front And Center As A DSP
  • Using POM to Inform the Person-Centered Plan
  • Personal Outcomes Across The Life Cycle
  • Demystifying Factor 10
  • Building Social Capital
  • Improving Health Outcomes
  • State-Level Quality Assurance
  • Using Data To Meet CMS Requirements
  • CQL Accreditation & Online Data Tool
  • Quality – Starts & Ends With The Person
  • International Perspective From Australia
  • Quality Metrics, Behavioral Health & The CQL POST App

2015 CQL Awards of Excellence Recipients

Brothers of Charity Services

The “Let’s Get to Work” Project from the Brothers of Charity Services explores and supports individuals with intellectual and developmental disabilities to access the labor market in Galway, Ireland, through securing and maintaining employment.

CHI Friendship

CHI Friendship is a pioneer in the area of community-based employment and is providing integrated and meaningful employment for the people they support in North Dakota, with 87% of people in paid positions.

Dan Lusk

Dan Lusk, Director of the South Dakota Division of Developmental Disabilities, enhances services and systems, through the addition of 30 Personal Outcome Measures® interviewers and the incorporation of Personal Outcome Measures® data into their HCBS transition plan.

HARC Business Park

The HARC Business Park is a leading example and model of an integrated business in the state of New York. It serves to increase opportunities for people with and without disabilities to network, meet new friends and build relationships.

St. Louis Arc & Succeed

In a collaboration between the University of Missouri – St. Louis and the St. Louis Arc, SUCCEED is a two year program that allows people with IDD to live on-campus, while taking classes learning skills they need to live independently.

Conference Silver Sponsors

We would like to share our deep gratitude to the following sponsors for their support of The 2015 CQL Conference.


The DirectCourse online curricula is designed to train the direct service workforce that supports persons with disabilities.



CapGrow Partners

CapGrow Partners assists providers with community-based housing needs by offering strategic leasing options.


CapGrow Partners


Bethesda is a Christian organization that provides homes and other services to people with developmental disabilities.



Therap Services, LLC

Therap Services, LLC. provides an integrated solution for documentation, reporting and communication needs.


Therap Services, LLC

Conference Exhibitors

  • AbleLink Technologies
  • MediSked, LLC
  • Pharmacy Alternatives, LLC
  • Quantum Solutions
  • SimplyHome
  • UIC Department of Disability and Human Development