May 19th, 2016
9:30 a.m. - 4:00 p.m.

Daniel R. Coughlin Conference Center
Cardinal Innovations Healthcare
4855 Milestone Avenue, Kannapolis, NC 28081

CQL | The Council on Quality and Leadership is proud to present this one-day conference, hosted by Cardinal Innovations Healthcare in Kannapolis, North Carolina on May 19, 2016. From DSPs to CEOs, attendees will explore best practices, learn about person-centered solutions, and connect with other professionals. You will leave with a clear understanding of cutting edge philosophies in human services, and the action steps to implement them in supports. Below you will find additional event details including conference topics, presenters, registration, and more.

Join Us At The Conference


The cost to attend the 2016 North Carolina Conference: Person-Centered In Action is $69 per attendee. You can register online using the conference registration platform, where you will enter in registration information for yourself and potential guests.


CQL does not have a preffered hotel or room block. The Hilton Garden Inn Charlotte/Concord is one hotel option, just 10 miles from the conference venue. The hotel address is 7831 Gateway Lane, Concord, NC 28027, located near the Concord Mills Outlet Mall area.


There are many transportation options for the event. The nearest airport Charlotte-Douglas International Airport (CLT) in Charlotte, NC. For ground transportation, there are various ride-sharing app services, along with nine different rental car and three taxi options.

Conference Topics

Building Social Capital into the Lives of the People We Support
  • Understand how social capital improves quality of life
  • Discover strategies for building social capital
  • Recognize how connections can impact various facets of community and relationship-building

Social Networks are more than Facebook, Twitter and Linked In. A true social network is the web of relationships that we have built over the years with friends, family and colleagues. This is the network that enriches our lives with work opportunities, friendship and emotional growth. They build our social capital. This training will help the participant understand how social capital improves quality of life and strategies for building social capital and connections.

Supported Decision Making
  • Learn about supported decision-making
  • Find out how it is an alternative to guardianship
  • Explore strategies for promoting supported decision-making

Historically, people with intellectual disabilities have been appointed legal guardians, losing the right to make their own choices such as where to live and whether to work, marry, or receive health care. Supported Decision-Making offers an opportunity for many adults with disabilities to make their own decisions, consistent with fundamental human and legal rights. The training will teach the learner about Supported Decision-Making as an alternative to guardianship, and strategies for promoting supported decision making for people with intellectual/developmental disabilities.

20 Years of Personal Outcome Measures® Data: Using Data in Trend Analysis for Systems Change
  • Reflect on 20 years of Personal Outcome Measures® data
  • Find out what that data tells us about the evolution of supports and the achievement of outcomes
  • Connect data collection and analysis efforts to quality monitoring and enhancement

CQL has collected Personal Outcome Measure® data for over 20 years. Organizations and systems using the Personal Outcome Measures® learn about the quality of services and supports. Listening to people using the framework of appreciative inquiry can help organizations with their quality systems and change efforts. During this session, the participant will learn about what that data tells us and what it means to organizations committed to quality.

Supported Employment: What is it? How does it work? What can you and your organization do?
  • Discover emerging best practices in supported employment
  • Hear success stories with practical takeaways for organizations
  • Learn about the role of Personal Outcome Measures® in supported employment initiatives

It is what people want! Work plays a critical role for most of us in defining our quality of life. Supported Employment has been successfully used for decades to help people with disabilities achieve their personal goals. Learning from success stories, data and each other, this session will explore emerging best practices in supported employment that result in people with disabilities being part of the work force.