Some people communicate differently. In order to effectively communicate, we have to use other techniques to gather information and learn about what is important to the person. The one-day training will use the Personal Outcome Measures® as a tool to gather information, and will help the learner to improve “listening” skills by confirming discovery, practicing listening skills, and communicating more effectively with people who communicate in different ways.
- Improve listening skills, confirm discovery, practice skills and communicate more effectively with people who communicate differently
- Gain experience in understanding non-verbal communication
- Demonstrate how to confirm what they have learned
- Identify strategies for gathering information from a person who communicates differently