Some people communicate differently. In order to effectively communicate, we have to use other techniques to gather information and learn about what is important to the person. The one-day training will use the Personal Outcome Measures® as a tool to gather information, and will help the learner to improve “listening” skills by confirming discovery, practicing listening skills, and communicating more effectively with people who communicate in different ways.

Training Highlights:

• Improve listening skills, confirm discovery, practice skills and communicate more effectively with people who communicate differently
• Gain experience in understanding non-verbal communication
• Demonstrate how to confirm what they have learned
• Identify strategies for gathering information from a person who communicates differently