Attendee Substitution

If the substitution doesn’t impact the attendee responsibilities or the overall success of the workshop, attendee substitutions may be requested. Please contact CQL to discuss your options.

Attendee Cancellations

• No refunds will be issued at any time, if the cancellation causes CQL to have to cancel/reschedule the workshop.
• No refunds will be issued less than 6 weeks before the start date of the workshop.
• If there are emergency circumstances that fall within 6 weeks of the workshop, please contact CQL to discuss your options.

Attendee Transfers

In some cases, attendees might be able to transfer their registration to a different Virtual Personal Outcome Measures® Workshop:

• If a transfer is requested more than 6 weeks before the start date of the workshop, and CQL is able to fill your empty seat, a transfer may be permitted.
• If a transfer is requested less than 6 weeks before the start date of the workshop:
  • If CQL is able to fill your empty seat, a transfer may be permitted.
  • If CQL is unable to fill your empty seat, a $200 transfer fee may be imposed.

CQL Cancellations

• Virtual Personal Outcome Measures® Workshops require 10 or more participants.
• If there are fewer than 10 people registered three weeks prior to the start date of the workshop, CQL reserves the right to cancel/reschedule.
• Anyone having already paid registration fees can transfer those funds to another CQL training, or receive a full refund.

Anyone who works for a human services provider organization, and has an interest in person-centered discovery and the achievement of outcomes involving the lives people with disabilities, is welcome to attend. It is also required that each attendee has access to their own computer – multiple attendees can not participate in the workshop from the same computer.

Absolutely. This workshop is designed so that individual professionals in the human services field – not necessarily working for the same organization – can attend and participate in the workshop. Considering that the workshop is designed so that participants ‘pair up’ to conduct Personal Outcome Measures® interviews, CQL has developed some strategies in the case that you are the sole attendee from your organization.

Each attendee must have access to their own computer – multiple attendees can not participate in the workshop from the same computer. Participants should also have a reliable internet connection, as the workshop relies on virtual presentations and interactions. The workshop also requires that attendees have their computer cameras turned on to increase attendee engagement.

Interview Requirements

Attendees are also responsible for recruiting and identifying people receiving services and someone who supports them or knows them well, for the practice interviews and making arrangements involving those who are participating in the two (2) Personal Outcome Measures® interviews. Completion of this task is essential for a successful workshop. Attendees will not be able to participate in the workshop and registration fees are not refundable if required deadlines are not met in scheduling interviews.

The CQL Quality Enhancement Specialists who are conducting the workshop will assist attendees with this process in advance of the workshop.

No. Certified Trainers do not need to attend a CQL Virtual POM Workshop to conduct a Virtual POM Workshop for internal employees at their organization. Certified Trainers are being provided with numerous materials/guidance documents for conducting workshops, along with access to an in-depth informational webinar.

Absolutely! We have specifically tailored our approach to this training to keep our virtual audience engaged. CQL has conducted multiple pilots of the Virtual Personal Outcome Measures® Workshop to ensure it’s an informative and fun experience for participants. We incorporate numerous games, compelling discussion, group activities, and more to create a unique event for our attendees.

“The online platform worked very well. We had a very full experience of the training,” says Tara Kiene, President and CEO of Community Connections in Colorado. “Everyone on our team agrees that it was time well spent.”