September 11, 2024 ● 12:00pm - 4:00pm CT
$75 per registrant ● 30-person capacity limit

We’re all aware of the critical issues impacting the direct support professional (DSP) workforce, but seeing the numbers is startling. According to the 2021 State of the Workforce Survey Report from NCI, the workforce experiences a 43.3% average turnover ratio, a 16.5% average vacancy rate for full-time DSPs, a 20.3% average vacancy rate for part-time DSPs, a median hourly wage of $14.50. On top of that, the respondents report that on average, just 22.2% have DSPs involved in agency governance, 32.4% have a DSP career ladder, 52.2% require training beyond the state requirements, and 60.6% have a recognition program.

In the virtual training ‘Supporting DSPs Through Organizational Initiatives,’ we’re addressing all of these issues directly. Attendees will hear about a host of programs that different organizations across the country have put in place to confront DSP workforce issues. CQL will share initiatives they have observed to be successful in reducing turnover, recruiting employees, advancing career development, acknowledging the contributions of DSPs, and more!

Training Objectives

  • View data about the impact of DSPs on people receiving services
  • Learn about effective programs from organizations
  • Identify solutions to challenges you may face with new programs
  • Exchange ideas with other attendees about workforce solutions
  • Access resources to help you in supporting DSPs

Virtual Training Guidance

This virtual training, which takes place on September 11, 2024 from 12:00pm – 4:00pm CT, will use Zoom for the entire session, including the presentation, polls, activities, discussion, and more.

Registrants will receive the Zoom login link, meeting ID, and passcode directly from Zoom, one week before the training date.

  • You must have a Zoom account to participate in this training. You must also register with the email address that is associated with your Zoom account. Visit to create a free Zoom account.
  • Multiple attendees participating from the same device is not permitted.
  • Sharing your Zoom login information with another person is not permitted. Two people will not be able to participate in the virtual training at the same time, when using the same login information.
  • Our trainer will conduct the presentation with their camera on. To maximize engagement, we also ask that all attendees have their cameras on during the presentation.
  • It is essential that each participant use a device that has both a microphone and camera enabled in order to fully participate in the session.
  • CQL will be using Zoom’s built-in live transcription (closed captioning) feature during the training. If you need any additional reasonable accommodations, please let us know in the event registration form.


You can click the 'Register Now' button below to sign up for the virtual training through the event platform JotForm.



The registration fee is $75 per attendee. If you are paying via credit card, there is a 3% processing fee. You can avoid this fee if you choose to pay by check.

Registrants from organizations that are pursuing or have achieved CQL Accreditation can receive a 5% discount. To obtain the discount, please contact CQL prior to registering so we can provide a coupon code.

Next Steps

* Please review the refund/cancellation policy in the FAQ section below, prior to registering.

  • Register through JotForm
  • Submit payment through JotForm
  • Receive registration confirmation via email
  • Zoom login link, meeting ID, and passcode sent 1 week before training date

CQL Virtual Training Presenters

Angela Rapp Kennedy

CQL Vice President of Special Projects


Angela Rapp Kennedy oversees CQL’s state partnerships and consultation, along with training solutions and resource development. Angela will also help lead business and professional development activities for the organization.


Angela Rapp Kennedy

Miranda Baumann

CQL Technical Support Specialist


Miranda Baumann is the Technical Support Specialist for CQL | The Council on Quality and Leadership. In this role, Miranda offers expertise and assistance during the facilitation of online activities and administrative functions, such as Virtual Personal Outcome Measures® Workshops.


Miranda Baumann

Frequently Asked Questions

What is the refund/cancellation policy?

Attendee Substitutions

Attendees may be able to substitute their registration with another colleague from their organization, for no additional fee. If you wish to make the request, please contact CQL.

Attendee Cancellations

Any cancellation request made at least 2 weeks prior to the date of the virtual training will be granted a full refund. Cancellation requests made within two weeks of the virtual training will be reviewed on a case-by-case basis to determine refund eligibility and next steps. Please contact CQL if you need to request a cancellation/refund.

CQL Cancellations

In the event that CQL must cancel the training, we will notify attendees as soon as possible and issue full refunds within 3-5 business days of the cancellation.

Who is eligible to attend the virtual training?

Anyone who has an interest in this topic is welcome to attend. It is required that each attendee has access to their own computer – multiple attendees cannot participate in the training from the same computer.

Can I register individually?

Absolutely. This training is designed so that individuals – not necessarily working for the same organization – can attend and participate in the session. Again, attendees must register individually. Multiple attendees participating from the same device is not permitted. Sharing your Zoom login information with another person is also not permitted. Two people will not be able to participate in the virtual training at the same time, when using the same login information.

Will I be able to stay focused for so many hours on Zoom?

Definitely! We have specifically tailored our approach to this training to keep our virtual audience engaged. This is a dynamic presentation with accompanying discussion, activities, and polling. To benefit fully, please plan to use a device that has a microphone and camera enabled and turned on for the training session.