June 27 & 29, 2023 ● 9:00am - 12:00pm CT each day
$100 per registrant ● 30-person capacity limit

“Over the past 20 years, we’ve used the Personal Outcome Measures® in various ways such as taking action, shifting agency policy, developing plans, and celebrating goals,” says Jennifer Stavenhagen, Director of Quality & Incident Management for The Adirondack Arc.

The Personal Outcome Measures® (POM) is a powerful tool to ensure supports and services are truly person-centered. In a POM interview, people receiving services share information about the presence, importance, and achievement of outcomes. Their support providers then discuss the services that the organization has in place for those outcomes. These interviews cover quality of life areas involving choice, health, safety, social capital, relationships, rights, goals, dreams, employment, and more.

The insight gained during a POM interview can then be used to inform a person-centered plan, improve individualized supports, track progress, and assess effectiveness. At an aggregate level, agencies can use this data to identify strengths and opportunities, and support ongoing quality enhancement.

In this interactive 2-part virtual training, ‘Introduction To The Personal Outcome Measures®,’ we will facilitate an in-depth exploration of the Personal Outcome Measures®. Attendees will learn about the tool, its factors and indicators, and how to leverage it to improve the quality of your services and the quality of life for people who receive them. We’ll also share eye-opening data collected through the POM and describe what it means for transforming supports.

Virtual Training Guidance

This virtual training, which takes place on June 27, 2023 and June 29, 2023 from 9:00am – 12:00pm CT on each day, will use Zoom for the entire session, including the presentation, polls, activities, discussion, and more.

Registrants will receive the Zoom login link, meeting ID, and passcode directly from Zoom, one week before the training date.

  • You must have a Zoom account to participate in this training. You must also register with the email address that is associated with your Zoom account. Visit https://zoom.us/signup#/signup to create a free Zoom account.
  • Multiple attendees participating from the same device is not permitted.
  • Sharing your Zoom login information with another person is not permitted. Two people will not be able to participate in the virtual training at the same time, when using the same login information.
  • Our trainer will conduct the presentation with their camera on. To maximize engagement, we also ask that all attendees have their cameras on during the presentation.
  • It is essential that each participant use a device that has both a microphone and camera enabled in order to fully participate in the session.
  • CQL will be using Zoom’s built-in live transcription (closed captioning) feature during the training. If you need any additional reasonable accommodations, please let us know in the event registration form.

Registration Closed

Registration for this training has now closed, but you can view other trainings being conducted in the months ahead.

View Events

Maximum Capacity

Thank you for your interest in this virtual training. To maintain a high level of engagement and interaction, the maximum capacity for the training is 30 participants. Due to high interest in this event, all of the open spots have been filled and registration is now closed.

Future Events

If you are interested in attending other virtual events at a later date, CQL has scheduled additional training and events in the months ahead – some of which still have seats available. Please register for our events as soon as possible, since they fill up quickly.

CQL Virtual Training Presenters

Michael Clausen

518.245.3250

Michael Clausen has been promoting quality of life for people with disabilities and quality of services for organizations since 2002. He has worked with organizations around the world to build data-driven, person-centered practices and has presented on topics such as Human Rights, Appreciative Inquiry and the Personal Outcome Measures®.

EMAIL ME

Michael Clausen

Betsy Burns

CQL Quality Enhancement Specialist

585.610.3662

Betsy Burns is a seasoned professional experienced in many multi-faceted programs. Betsy has served in positions like Director of Education and Training, Director of Children’s Services, Director of Support Services, Director of Service Coordination, and Assistant V.P. of Program Administration.

EMAIL ME

Betsy Burns

Frequently Asked Questions

What is the refund/cancellation policy?

Attendee Substitutions

Attendees may be able to substitute their registration with another colleague from their organization, for no additional fee. If you wish to make the request, please contact CQL.

Attendee Cancellations

In order to receive a refund, any cancellation requests must be made at least 2 weeks prior to the date of the virtual training. If you wish to make the request, please contact CQL.

CQL Cancellations

In the event that CQL must cancel the training, we will notify attendees as soon as possible and issue full refunds within 3-5 business days of the cancellation.

Who is eligible to attend the virtual training?

Anyone who has an interest in this topic is welcome to attend. It is required that each attendee has access to their own computer – multiple attendees cannot participate in the training from the same computer.

Can I register individually?

Absolutely. This training is designed so that individuals – not necessarily working for the same organization – can attend and participate in the session. Again, attendees must register individually. Multiple attendees participating from the same device is not permitted. Sharing your Zoom login information with another person is also not permitted. Two people will not be able to participate in the virtual training at the same time, when using the same login information.

Will I be able to stay focused for so many hours on Zoom?

Definitely! We have specifically tailored our approach to this training to keep our virtual audience engaged. This is a dynamic presentation with accompanying discussion, activities, and polling. To benefit fully, please plan to use a device that has a microphone and camera enabled and turned on for the training session.