Through CQL Accreditation, human service organizations and systems can utilize a proven framework for quality monitoring and enhancement. It involves planning meetings, self-assessments, interviews, site visits, focus groups, stakeholder events, data analysis, and ongoing partnership. During the CQL Accreditation process, organizations create different plans, depending on the accreditation type and specific needs, for continuous quality improvement. These plans are not deficiency-driven or punitive but instead lay out action steps for agencies to enhance services and people’s lives.
This 1-page guide provides a brief overview of the main plan types, as well as the components that are included in the various plans. In addition, it lists out tips that organizations can use to help ensure their plans are relevant, responsive, inclusive, impactful, and effective. The guide also links to a one-hour webinar that will help you in your journey towards ongoing organizational transformation.