The ‘Crosswalk of Quality’ is designed to demonstrate the practical application of quality enhancement tools from CQL | The Council on Quality and Leadership, in Ontario’s developmental disabilities service system. Through the use of CQL tools involving Basic Assurances®, Personal Outcome Measures®, and Person-Centred Excellence, it is possible to measure and improve quality across systems and organizations, and find out What Really Matters to people receiving supports in Ontario.
Ontario Quality Measures Covered:
- Promotion of social inclusion, individual choice, independence and rights
- Development of individual support plan
- Assistance with the management of finances
- Health promotion, medical services and medication
- Abuse prevention and reporting and the review of policies and procedures on abuse
- Notification of incidents of abuse
- Confidentiality and privacy
- Safety around agency owned or operated premises
- Safety and security of persons with developmental disabilities
- Human resource practices
- Service records
- General behaviour intervention strategies, training
- Behaviour support plan
- Behaviour intervention, strategies and policies and procedures
- Use of intrusive behaviour intervention
- Crisis intervention, use of physical restraint
- Supporting the well-being of the person, general
- Supporting the well-being of the person, policies and procedures
- Quality assurance measures respecting residences
- Records
CQL’s History In Canada
For decades, CQL | The Council on Quality and Leadership has been partnering with human service organizations in Canada. To share just some examples, in the early 1990s, Canadian organizations participated in the original pilot for CQL’s flagship tool, the Personal Outcome Measures®, and were instrumental in its formation. In the late 2000s, human service providers in Canada helped develop CQL’s ‘What Really Matters’ initiative, which established quality measures for person-centered services. Today, numerous organizations in Canada continue to be engaged in CQL services.