CQL | The Council on Quality and Leadership’s Personal Outcome Measures® are used to identify people’s quality of life outcomes, plan supports, and gather information and data about individual outcomes. We conduct Personal Outcome Measures® interviews to demonstrate the linkage between personally defined quality of life and excellence in person-centered services and the importance of data in planning and making change.
As a data driven organization, CQL continuously reexamines the data to reflect the real-world changes in quality of life for people who receive human services and supports, as well as ever changing service systems. This report summarizes the 2021 Personal Outcome Measures® data from the PORTAL Data System conducted by Certified Interviewers (n = 727). It can be used as a benchmark to compare with your organization’s data to determine where you are excelling as well as where there are opportunities for improvement.