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Capstone Newsletter

Capstone brings together best practices by sharing resources, expertise, and insight to help you improve human services.

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Best Practices From ‘Distinct’ Human Services Organizations

November 28, 2023

Organizations that achieved CQL’s Person-Centered Excellence Accreditation, With Distinction share innovative approaches.

Capstone

Part II: Innovative Employment Services Strategies

October 30, 2023

Learn about attracting and retaining employment services staff and technology to improve employment success.

Capstone

Part I: Provider Tips to Build Successful Employment Services

October 23, 2023

Tips for building a successful employment services program and guidance about career-related discovery.

Capstone

Leadership Development For DSPs and Frontline Supervisors

August 17, 2023

Key strategies and proven practices for promoting leadership development among DSPs and frontline supervisors.

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Person-Centered Planning: Partnerships Between Providers & Conflict-Free Case Management

July 24, 2023

Helpful tips for building connections to improve person-centered planning practices.

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Day Services: Moving From Facility-Based To People-Based

June 19, 2023

Strategies and insights to shift your day services from segregated settings to those that are community-based and integrated.

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Designing Internal Investigation Procedures

May 15, 2023

Action steps for conducting internal investigations, and data about abuse, neglect, mistreatment, and exploitation.

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How To Use Data For Informed Decision-Making

April 11, 2023

Find out how human service providers can improve their practices for collecting, analyzing, and leveraging data for decision-making.

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The Fundamentals of Effective Policies

December 6, 2022

How to create customized, meaningful, and actionable policies for human services organizations.

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Lightbulb Moments That Inspire, Inform, and Innovate

October 27, 2022

CQL staff share a number of takeaways from the 2022 CQL Conference: Lightbulb Moments.

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Transformation Strategies in Human Services

January 31, 2022

Receive guidance and learn some basic action steps to help spark change at your organization.

Capstone

CQL Spotlight On 2021

December 15, 2021

CQL celebrates some of the most notable moments we experienced in 2021.

Capstone

Creating Inclusive Boards And Committees

May 26, 2021

Ensure that people receiving services are not only on boards and committees, but are also active members in meaningful roles.

Capstone

CQL Spotlight On 2020

December 15, 2020

CQL reflects on some of the major milestones involving our organization in 2020.

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Focusing On Possibilities Through Appreciative Inquiry

November 24, 2020

Find out how Appreciative Inquiry shifts the outlook from a deficiency-driven approach to identifying and amplifying strengths.

Capstone

What If DSP Recognition Lasted All Year?

September 28, 2020

In this Capstone, we profile organizations with programs that make a meaningful impact on DSPs throughout the entire year.

Capstone

From Policy To Practice: Breaking Down The Basic Assurances®

March 31, 2020

Learn about our recent Basic Assurances® webinar series and get 'Top Tips' from CQL staff

Capstone

Celebrating Five Decades, Dedicated To Quality

August 27, 2019

We look back at CQL's history, sharing the many milestones experienced over the years.

Capstone

CQL Spotlight on 2018

December 27, 2018

Take a look back at some of CQL's biggest moments in 2018.

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Demystifying Factor 10

May 29, 2018

Receive clear guidance for developing a Basic Assurances® Monitoring System

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