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Resources | Capstone Newsletter | Organizational Transformation
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Capstone Newsletter

Capstone brings together best practices by sharing resources, expertise, and insight to help you improve human services.

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Featured Capstone Article

Spirituality: Definitions, Barriers, and Best Practices

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Transforming Services and Systems Using Personal Outcome Measures®

Transforming Services and Systems Using Personal Outcome Measures®

Posted on February 24, 2025

Learn how CQL’s partners leverage the power of the POM after the interviews end.

Capstone
Established Solutions For Issues Affecting DSPs

Established Solutions For Issues Affecting DSPs

Posted on September 23, 2024

Explore programs that support DSPs and learn the latest on advocacy efforts and federal policy.

Capstone
Sparking Organizational Change Through Data

Sparking Organizational Change Through Data

Posted on April 24, 2024

Learn tangible tips and practical steps for leveraging data to improve quality at your agency.

Capstone
Best Practices From ‘Distinct’ Human Services Organizations  

Best Practices From ‘Distinct’ Human Services Organizations  

Posted on November 28, 2023

Organizations that achieved CQL’s Person-Centered Excellence Accreditation, With Distinction share innovative approaches.

Capstone
Person-Centered Planning: Partnerships Between Providers & Conflict-Free Case Management

Person-Centered Planning: Partnerships Between Providers & Conflict-Free Case Management

Posted on July 24, 2023

Helpful tips for building connections to improve person-centered planning practices.

Capstone
How To Use Data For Informed Decision-Making

How To Use Data For Informed Decision-Making

Posted on April 11, 2023

Find out how human service providers can improve their practices for collecting, analyzing, and leveraging data for decision-making.

Capstone
The Fundamentals of Effective Policies

The Fundamentals of Effective Policies

Posted on December 6, 2022

How to create customized, meaningful, and actionable policies for human services organizations.

Capstone
Lightbulb Moments That Inspire, Inform, and Innovate

Lightbulb Moments That Inspire, Inform, and Innovate

Posted on October 27, 2022

CQL staff share a number of takeaways from the 2022 CQL Conference: Lightbulb Moments.

Capstone
Transformation Strategies in Human Services

Transformation Strategies in Human Services

Posted on January 31, 2022

Receive guidance and learn some basic action steps to help spark change at your organization.

Capstone
Creating Inclusive Boards And Committees

Creating Inclusive Boards And Committees

Posted on May 26, 2021

Ensure that people receiving services are not only on boards and committees, but are also active members in meaningful roles.

Capstone
Focusing On Possibilities Through Appreciative Inquiry

Focusing On Possibilities Through Appreciative Inquiry

Posted on November 24, 2020

Find out how Appreciative Inquiry shifts the outlook from a deficiency-driven approach to identifying and amplifying strengths.

Capstone
10 Takeaways From The 2017 CQL Conference

10 Takeaways From The 2017 CQL Conference

Posted on October 31, 2017

Apply the 'Top 10' lessons learned from the 2017 CQL Conference to your daily supports.

Capstone
CQL & South Dakota: Beyond Accreditation

CQL & South Dakota: Beyond Accreditation

Posted on September 8, 2015

Learn about the growing partnership between CQL and South Dakota over the years.

Capstone

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