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Capstone brings together best practices by sharing resources, expertise, and insight to help you improve human services.

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Featured Capstone Article

The HCBS Settings Rule: Insights & Next Steps After The Deadline

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Designing Internal Investigation Procedures

May 15, 2023

Action steps for conducting internal investigations, and data about abuse, neglect, mistreatment, and exploitation.

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How To Use Data For Informed Decision-Making

April 11, 2023

Find out how human service providers can improve their practices for collecting, analyzing, and leverage data for agency-wide decision-making.

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The Fundamentals of Effective Policies

December 6, 2022

How to create customized, meaningful, and actionable policies for human services organizations.

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Lightbulb Moments That Inspire, Inform, and Innovate

October 27, 2022

CQL staff share a number of takeaways from the 2022 CQL Conference: Lightbulb Moments.

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Transformation Strategies in Human Services

January 31, 2022

Receive guidance and learn some basic action steps to help spark change at your organization.

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CQL Spotlight On 2021

December 15, 2021

CQL celebrates some of the most notable moments we experienced in 2021.

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Creating Inclusive Boards And Committees

May 26, 2021

Ensure that people receiving services are not only on boards and committees, but are also active members in meaningful roles.

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CQL Spotlight On 2020

December 15, 2020

CQL reflects on some of the major milestones involving our organization in 2020.

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Focusing On Possibilities Through Appreciative Inquiry

November 24, 2020

Find out how Appreciative Inquiry shifts the outlook from a deficiency-driven approach to identifying and amplifying strengths.

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What If DSP Recognition Lasted All Year?

September 28, 2020

In this Capstone, we profile organizations with programs that make a meaningful impact on DSPs throughout the entire year.

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From Policy To Practice: Breaking Down The Basic Assurances®

March 31, 2020

Learn about our recent Basic Assurances® webinar series and get 'Top Tips' from CQL staff

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Celebrating Five Decades, Dedicated To Quality

August 27, 2019

We look back at CQL's history, sharing the many milestones experienced over the years.

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CQL Spotlight on 2018

December 27, 2018

Take a look back at some of CQL's biggest moments in 2018.

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Demystifying Factor 10

May 29, 2018

Receive clear guidance for developing a Basic Assurances® Monitoring System

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CQL Spotlight on 2017

December 21, 2017

Check out some of CQL's most significant highlights from 2017.

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10 Takeaways From The 2017 CQL Conference

October 31, 2017

Apply the 'Top 10' lessons learned from the 2017 CQL Conference to your daily supports.

Capstone

Community Inclusion: Lessons Learned in TN

July 27, 2017

Discover the 'Top 10' lessons learned from TN DIDD's efforts to improve community inclusion

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Outcome-Driven At OPWDD: From Managed Care To Support Coordination

December 21, 2015

Learn about OPWDD's shift from output-driven services to outcome-driven supports.

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CQL and TN DIDD: Person-Centered Practices, Directed By Data

October 1, 2015

Go inside TN DIDD's bold initiatives to achieve CQL Network Accreditation.

Capstone

CQL & South Dakota: Beyond Accreditation

September 8, 2015

Learn about the growing partnership between CQL and South Dakota over the years.

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