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Resources | Capstone Newsletter | Looking Back at 2017 DSP Recognition Week
Looking Back at 2017 DSP Recognition Week

Stories of Direct Support Professionals supporting people to achieve outcomes

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Looking Back at 2017 DSP Recognition Week

Posted on September 29, 2017

Quality of life is the heartbeat of CQL | The Council on Quality and Leadership, and Direct Support Professionals (DSPs) are the backbone of the service/support system for people with intellectual and developmental disabilities. DSPs are required to wear many hats, and at times deal with difficult and demanding situations, requiring complex skillsets while navigating decreasing resources and rising expectations. We take time this week to highlight the importance of the DSP to the service system and the role Personal Outcome Measures® (POM) can play in providing a framework for DSPs to do their jobs with excellence.

Organizations embracing CQL’s POM and the values inherent in them, affect positive change, not only in the lives of those they support, but in the lives of the DSPs who do the supporting. Data shows that when quality of life is a focus of any organization everyone benefits.

When DSPs are valued and respected so too are those they support. By recruiting, developing, and maintaining a stable, high quality, workforce, quality of life is directly impacted for people receiving services and support. In other words, the quality of life for individuals being supported is directly proportional to the quality and stability of the DSPs supporting them.

CQL is proud to share these stories of what happens when an organization focuses on quality of life, and the resulting impact on each person supported, DSPs, the organization as a whole, and ultimately the community. The DSPs highlighted below show how the POM serve as a valuable tool to discover, with a person, what is truly important, and go on to develop supports based on that information:

  • Sherease Amaya: Making A Difference In Jessica’s Life
  • Jennifer Delikowski: Helping Robert Choose Where And With Whom To Live
  • Victor Porch: Working Tirelessly To Help People Achieve Their Personally Defined Goals
  • Tamarah Boone: Supporting Eileen To Make And Keep A Friend
  • Janet Beckford: Walking The Walk!
  • Brandie Thomason: Using Positive Behavior Supports To Help Marie Achieve Her Goals
  • Madicella Martinez: Helping Lisa Reach Her Personal Outcomes Through Informed Decision Making

Related Resources

2025 Direct Support Professional Recognition Week Campaign

2025 Direct Support Professional Recognition Week Campaign

Posted on October 3, 2025

Read updates about agency programs highlighted in past years, which address pressing issues impacting DSPs.

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Programs And Tips To Positively Impact The DSP Workforce

Programs And Tips To Positively Impact The DSP Workforce

Posted on September 17, 2025

Get updates on programs that address DSP workforce issues and learn tips DSPs can use to enhance their supports.

Capstone
Virtual Training: Introduction to the POM (January 2026)
JAN 21

Virtual Training: Introduction to the POM (January 2026)

Posted on September 4, 2025

This interactive virtual training offers an in-depth exploration of the Personal Outcome Measures®.

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Virtual POM For Adults Workshop: February 2026
FEB 9-13

Virtual POM For Adults Workshop: February 2026

Posted on September 4, 2025

This Virtual POM Workshop takes place 2/9/26 - 2/13/26. It will show you the POM process, and its connection to person-centered approaches.

Event
Virtual POM For Adults Workshop: April 2026
APR 6-10

Virtual POM For Adults Workshop: April 2026

Posted on September 4, 2025

This Virtual POM Workshop takes place 4/6/26 - 4/10/26. It will show you the POM process, and its connection to person-centered approaches.

Event
Virtual POM For Children & Youth Workshop: April 2026
APR 13-17

Virtual POM For Children & Youth Workshop: April 2026

Posted on September 4, 2025

This Virtual POM Workshop takes place 4/13/26 - 4/17/26. It will show you the POM process, and its connection to person-centered approaches.

Event
Virtual POM For Adults Workshop: June 2026
JUNE 8-12

Virtual POM For Adults Workshop: June 2026

Posted on September 4, 2025

This Virtual POM Workshop takes place 6/8/26 - 6/12/26. It will show you the POM process, and its connection to person-centered approaches.

Event
Virtual POM For Adults Workshop: August 2026
AUG 10-14

Virtual POM For Adults Workshop: August 2026

Posted on September 4, 2025

This Virtual POM Workshop takes place 8/10/26 - 8/14/26. It will show you the POM process, and its connection to person-centered approaches.

Event
Virtual POM For Adults Workshop: October 2026
OCT 12-16

Virtual POM For Adults Workshop: October 2026

Posted on September 4, 2025

This Virtual POM Workshop takes place 10/12/26 - 10/16/26. It will show you the POM process, and its connection to person-centered approaches.

Event
Virtual POM For Adults Workshop: December 2026
DEC 7-11

Virtual POM For Adults Workshop: December 2026

Posted on September 4, 2025

This Virtual POM Workshop takes place 12/7/26 - 12/11/26. It will show you the POM process, and its connection to person-centered approaches.

Event
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