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Capstone brings together best practices by sharing resources, expertise, and insight to help you improve human services.

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Featured Capstone Article

Spirituality: Definitions, Barriers, and Best Practices

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Part II: Innovative Employment Services Strategies

Posted on October 30, 2023

Learn about attracting and retaining employment services staff and technology to improve employment success.

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Part I: Provider Tips to Build Successful Employment Services

Posted on October 23, 2023

Tips for building a successful employment services program and guidance about career-related discovery.

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Effective Programs And Strategies To Confront DSP Workforce Issues

Posted on September 26, 2023

Learn about impactful DSP programs from organizations and receive advocacy updates from NADSP.

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Leadership Development For DSPs and Frontline Supervisors

Posted on August 17, 2023

Key strategies and proven practices for promoting leadership development among DSPs and frontline supervisors.

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Person-Centered Planning: Partnerships Between Providers & Conflict-Free Case Management

Posted on July 24, 2023

Helpful tips for building connections to improve person-centered planning practices.

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Day Services: Moving From Facility-Based To People-Based

Posted on June 19, 2023

Strategies and insights to shift your day services from segregated settings to those that are community-based and integrated.

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Designing Internal Investigation Procedures

Posted on May 15, 2023

Action steps for conducting internal investigations, and data about abuse, neglect, mistreatment, and exploitation.

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How To Use Data For Informed Decision-Making

Posted on April 11, 2023

Find out how human service providers can improve their practices for collecting, analyzing, and leveraging data for decision-making.

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The HCBS Settings Rule: Insights & Next Steps After The Deadline

Posted on March 15, 2023

Learn about the HCBS Settings Rule, from Alison Barkoff of the Administration for Community Living, people receiving services, and CQL.

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Practical Tips To Support Social Roles

Posted on February 6, 2023

Guidance for supporting people to build social roles and data about its impact on people with disabilities.

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The 2022 Personal Outcome Measures® Benchmarks: Lessons and Takeaways

Posted on January 24, 2023

Learn about adult Personal Outcome Measures® data from 2022, through a summary of our 2022 Benchmarks report.

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CQL Spotlight On 2022

Posted on December 19, 2022

CQL | The Council on Quality and Leadership shares just some of our organization’s highlights and memorable experiences from 2022.

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The Fundamentals of Effective Policies

Posted on December 6, 2022

How to create customized, meaningful, and actionable policies for human services organizations.

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Lightbulb Moments That Inspire, Inform, and Innovate

Posted on October 27, 2022

CQL staff share a number of takeaways from the 2022 CQL Conference: Lightbulb Moments.

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Action Steps To Confront DSP Issues At The Organizational And National Levels

Posted on September 20, 2022

Insight from organizations implementing DSP programs that make a difference and perspective from our partners at NADSP.

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Mad Pride: Reducing Shame, Stigma, and Sanism

Posted on July 7, 2022

Learn about mad pride, why it’s important, and how to celebrate yourself and those you support.

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Putting Barriers To Transportation In The Rear-View Mirror

Posted on June 23, 2022

Expand access to transportation to improve independence, employment, community integration, and more.

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Essential Skills For Quality Personal Outcome Measures® Interviews

Posted on May 24, 2022

Tips, techniques, and guidance for successfully facilitating Personal Outcome Measures® interviews.

Capstone

Increasing the Social Capital of People with Disabilities

Posted on April 21, 2022

Discover tips for expanding social capital, which is important for quality of life.

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Leveraging The Power Of The POM

Posted on March 30, 2022

Learn about the unique ways that organizations utilize the Personal Outcome Measures®, after the interview ends.

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