People Perform Different Social Roles
Social roles involve how people are actively engaged with the world around them, including clubs, community groups, and places of worship. When conducting a Personal Outcome Measures® interview, how can someone’s definition of a social role be more clearly understood? What criteria should determine if the outcome and supports are present? How can you gather additional information about this indicator? This webinar looks at how the Personal Outcome Measures® discovery process can be used to explore social roles.
Download SlidesPeople Live in Integrated Environments
People with disabilities not only have the right to access the same environments as anyone else, but also engage, belong, and connect with others in those environments. These situations include where people live, work, hang out, and have fun. So how can the Personal Outcome Measures® be used to better understand if and how people with disabilities live in integrated environments? What are some ways that POM interviewers can improve their information-gathering skills tied to this indicator? What are some common challenges you may face in learning about the outcome? This webinar confronts these questions and more involving the indicator, People Live In Integrated Environments.
Download SlidesPeople Exercise Rights
Whether it’s voting, privacy, fair wages, or freedom of speech, people with disabilities have the same rights as those without disabilities. Despite the inalienable value that we associate with rights, people with disabilities are often prevented from exercising their rights. In this webinar, we’re sharing how the Personal Outcome Measures® (POM) can direct your discovery about people’s rights. From asking the “right” questions to making determinations about outcomes and supports, we’ll explore the indicator People Exercise Rights. During the webinar, we will also offer solutions to potential dilemmas you may face during the POM interview process.
Download SlidesPeople are Treated Fairly
It’s not an abstract ideal but a fact – people with disabilities must be treated the same as those without disabilities. Still, people with disabilities are often not listened to, not informed, and are not providing consent for restrictions that are happening in their lives. The Personal Outcome Measures® indicator “People are treated fairly” is rooted in the basic belief that all people deserve to be heard, make informed choices, participate in, and receive due process. In this webinar, we will explore how to discover, apply, and measure this outcome, and explore best practices for organizational supports.
Download SlidesPeople Experience Continuity and Security
One certainty of life is that change is inevitable. There’s no time in recent history where that has been more apparent than the COVID-19 pandemic. Whether it’s the loss of someone we love, the absence of those we rely on, or the economic insecurities brought on by crisis – it is crucial that we both learn about and help support continuity and security in the lives of people with disabilities. In the Personal Outcome Measures® (POM) indicator ‘People experience continuity and security,’ we look at the consistencies, disruptions, and resources in people’s lives. Through this webinar, we’ll share specific tips for discovering what this indicator means to people, and offer guidance in determining the presence of not only the outcome but also supports that help people achieve continuity and security.
Download SlidesPeople Choose Services
“I like to make as many choices as I can,” shares Amy, a person receiving services. Despite our inherent human desire to make decisions about issues that impact our lives, through our Personal Outcome Measures® (POM) research we find that just 37.1% people with disabilities choose their services. From doctors and banks to case management and support staff, it’s essential that people receiving services are choosing those services. In this webinar, we’ll share guidance for person-centered discovery about the POM indicator ‘People choose services.’ Attendees will leave with ideas for gathering information, tips for decision-making about the outcome and associated supports, and action steps for helping people to achieve this outcome.
Download SlidesPeople Have Intimate Relationships
According to CQL’s Personal Outcome Measures® data, people are 9.6 times more likely to have intimate relationships when organizations know and understand people’s preferences for intimate relationships. But how do you learn about those preferences? Whether it’s an interest in spirituality, pursuit of a friends-with-benefits relationship, or plans for marriage, this webinar details strategies for discovering each person’s unique desires for intimate relationships. Attendees will gain a deeper understanding of intimacy, learn techniques for asking the right questions, and find out about supports to help people along the way.
Download SlidesPeople are Respected
You can hear the song in your head – “R-E-S-P-E-C-T, find out what it means to me.” When it comes to people who receive services, are you finding out what it means to them? In the final webinar of this Personal Outcome Measures® Indicator Webinar series, we’re looking at the indicator, ‘People Are Respected.’ Attendees will learn interviewing skills and techniques for discovery related to this outcome. The webinar will also explore the distinction between ‘little r’ and ‘big r’ forms of respect, the importance of open-ended questions, and common areas of confusion in decision-making.
Download SlidesPresenters
Anne Buechner
CQL Quality Enhancement Specialist
Anne Buechner is a Quality Enhancement Specialist for CQL. In this role, Anne consults, provides training, facilitates workshops, and leads accreditation activities. Anne brings 25 years of experience to CQL with strong project management, data, quality assurance, and training skills.
Anne Buechner
CQL Quality Enhancement Specialist
Angela Clarke
CQL Quality Enhancement Specialist
Angela Clarke has been using the Personal Outcome Measures® in her work within service organizations for people with developmental disabilities in Ontario for the past 20 years and as a Quality Enhancement Specialist with CQL since 2018.
Angela Clarke
CQL Quality Enhancement Specialist
Michael Clausen
Michael Clausen has been promoting quality of life for people with disabilities and quality of services for organizations since 2002. He has worked with organizations around the world to build data-driven, person-centered practices and has presented on topics such as Human Rights, Appreciative Inquiry and the Personal Outcome Measures®.
EMAIL MEMichael Clausen
Kendra Julius
CQL Quality Enhancement Specialist
Kendra Julius has spent her career providing supports to people of all ages with intellectual and developmental disabilities. She has worked in the South Dakota Division of Developmental Disabilities, where she assessed the compliance of state-certified agencies, which included CQL Accreditation.
EMAIL MEKendra Julius
CQL Quality Enhancement Specialist
Lucy Klym, Ph.D.
CQL Quality Enhancement Specialist
Lucy Klym, PhD is a CQL Quality Enhancement Specialist. In this role, Lucy provides training, and facilitates workshops. Lucy brings 15 years of experience to CQL with strong project management, data, quality assurance, and training skills surrounding self-determination and collaboration for person-centered efforts.
Lucy Klym, Ph.D.
CQL Quality Enhancement Specialist
Leanne Mull
CQL Quality Enhancement Specialist
Leanne Mull is a Quality Enhancement Specialist for CQL. In this role, Leanne provides training on best practices for supporting people with disabilities. Additionally, Leanne works extensively supporting people with I/DD to develop dreams for their lives and self advocacy skills.
Leanne Mull
CQL Quality Enhancement Specialist
Epp O’Neill
CQL Quality Enhancement Specialist
Epp O’Neill has been with CQL since 1995, carrying out CQL services all around the world. She has extensive experience in the Personal Outcome Measures®, having conducted hundreds of interviews. Epp is passionate about supporting people to have a better quality of life and empowering agencies to improve their services.
Epp O’Neill
CQL Quality Enhancement Specialist
Amy Price
CQL Quality Enhancement Specialist
Amy Price has been working with people with disabilities for over ten years, in settings from camps to non-profits, gardens to employment organizations. She has found a particular passion for supporting individuals in discovering work and interests that spark joy, connection, and possibility.
Amy Price
CQL Quality Enhancement Specialist
Elizabeth Sites
CQL Director of Organizational Excellence
Elizabeth Sites has decades of experience in supporting people with disabilities, working in direct support, case management, and as a director with both small providers and several multi-state providers. She also has extensive experience in the Personal Outcome Measures® and Basic Assurances®.
EMAIL MEElizabeth Sites
CQL Director of Organizational Excellence
Tricia Wek Visker, Ph.D.
Tricia Wek Visker began her career in the field of Intellectual and Developmental Disabilities in 1997. Tricia is passionate about the rights of all people, the cultural health of social organizations, and the practices of systems development and evaluative research.
Tricia Wek Visker, Ph.D.
Jill Westring
CQL Quality Enhancement Specialist
Jill Westring has more than 30 years of experience in human services, including program development and oversight, consultation, training, and supervision. Jill’s involvement in CQL began in 2001, following a few years as a Personal Outcome Measures® trainer.
EMAIL MEJill Westring
CQL Quality Enhancement Specialist