Ready, Set, Action! Crafting an Effective Accreditation Plan

Accreditation doesn’t end with the initial visit. It’s just the start of your transformation! After the first accreditation review, agencies craft action plans for continuous quality improvement. These lay out specific steps, timelines, assignments, and evidence, that are used by organizations to evolve and grow.

So what do you need to know about accreditation plans? We’re laying it all out in the webinar ‘Ready, Set, Action! Putting Together an Effective Accreditation Plan.’ Attendees will find out about the various plans that are part of the different accreditation types, why those plans are so critical, and how you can use them to drive innovation. We’ll cover strategies for getting started and guidance for keeping the momentum going, along with tips and tricks to help you along the way!

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The Art of Accreditation: Unleashing Creativity

What words come to mind when you think about accreditation… Fun? Energizing? Exciting? We hope so! While those words may not typically be associated with accreditation, this webinar will turn that around. In this session titled ‘The Art of Accreditation: Unleashing Creativity,’ CQL staff are reflecting on some of the most creative approaches to accreditation success.

Whether it’s preparing for the first visit, kicking off the week, or keeping that momentum going, attendees will leave with unique ideas to make the accreditation experience enjoyable and memorable! This webinar is accreditation alchemy – sharing creative strategies that participants can use at their organization for prepping, performing, and persevering throughout their accreditation.

CQL will be using Zoom’s built-in live transcription (closed captioning) features during the webinar. If you need any additional reasonable accommodations, you can share those in the Zoom registration form. Any requests need to be submitted at least two weeks prior to the date of the webinar.

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Date & Time

SEPT 4
1:00pm - 2:00pm CT

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Building Solid Systems For Improving Quality

During the accreditation review process, CQL uses the Basic Assurances® to evaluate organizational quality, looking at both systems and practices. Practices are observable – the actions an agency is actually taking in their supports and services … but what about systems?

In this webinar ‘Building Solid Systems For Improving Quality,’ we’re offering guidance that agencies can use to establish robust systems that create a strong foundation for organizational transformation. Attendees will first find out what we mean by a ‘system.’ Then, we’ll share examples of systems and describe their connection to an organization’s operations, programs, and services. Our presenters will also describe steps for getting started and tips to keep it all sustainable. This webinar is applicable to organizations that are not yet providing services and may be pursuing CQL Systems Accreditation, as well as agencies looking to refine and rebuild their foundation.

CQL will be using Zoom’s built-in live transcription (closed captioning) features during the webinar. If you need any additional reasonable accommodations, you can share those in the Zoom registration form. Any requests need to be submitted at least two weeks prior to the date of the webinar.

Date & Time

NOV 13
1:00pm - 2:00pm CT

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Accreditation FAQ Part III

This session has become an annual tradition in our ongoing Accreditation Webinar Series. It’s an opportunity to get answers to your accreditation questions, straight from the experts! A panel of CQL staff will be addressing attendee inquiries, which can be submitted through the webinar registration form or asked live during the actual session.

What does the entire process look like? How do you know when you’re ready for the ‘next’ accreditation type? What can you do to be successful, even if you have limited resources? Join us for the webinar ‘Accreditation FAQ Part III’ to find out answers to these questions, and many, many more!

CQL will be using Zoom’s built-in live transcription (closed captioning) features during the webinar. If you need any additional reasonable accommodations, you can share those in the Zoom registration form. Any requests need to be submitted at least two weeks prior to the date of the webinar.

CQL Presenters

Kristen Baughman

CQL Quality Enhancement Specialist

516.218.1026

Kristen Baughman has been a Quality Enhancement Specialist for CQL beginning in 2018. Since 2010, Kristen has maintained Personal Outcome Measures® Trainer and Interviewer Certification for Children and Youth, and has conducted many POM interviews across the lifespan.

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Kristen Baughman

CQL Quality Enhancement Specialist

Gretchen Block

CQL Director of Partner Engagement

920.988.4701

Gretchen Block serves as the point person for organizations and systems as they participate in CQL services, working directly with them throughout the process. Gretchen has over 25 years of experience in the field, holding a variety of positions for a large multi-state non-profit organization.

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Gretchen Block

CQL Director of Partner Engagement

Betsy Burns

CQL Quality Enhancement Specialist

585.610.3662

Betsy Burns is a seasoned professional experienced in many multi-faceted programs. Betsy has served in positions like Director of Education and Training, Director of Children’s Services, Director of Support Services, Director of Service Coordination, and Assistant V.P. of Program Administration.

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Betsy Burns

CQL Quality Enhancement Specialist

Michael Clausen

518.245.3250

Michael Clausen has been promoting quality of life for people with disabilities and quality of services for organizations since 2002. He has worked with organizations around the world to build data-driven, person-centered practices and has presented on topics such as Human Rights, Appreciative Inquiry and the Personal Outcome Measures®.

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Michael Clausen

Jacqueline Cooper

CQL Quality Enhancement Specialist

704.517.4607

Jacqueline Cooper has been a Quality Enhancement Specialist since 2018. She brings over 30 years of experience in the field with expertise in quality management, and service and support development for both small and large organizations.

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Jacqueline Cooper

CQL Quality Enhancement Specialist

Ann Dorsey

CQL Quality Enhancement Specialist

913.687.7272

Ann Dorsey is a Quality Enhancement Specialist for CQL and brings over a decade of leadership in human services program management, training, and oversight. Ann has extensive experience in leading agencies to accreditation and systems change, specializing in ID/DD and children and youth services.

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Ann Dorsey

CQL Quality Enhancement Specialist

Katherine Dunbar

CQL Vice President of Services and Systems Excellence

217.553.3084

Katherine Dunbar oversees CQL’s core services and provides strategic direction involving accreditation, training, and certification. Katherine has decades of experience in the field, holding various leadership positions and was responsible for directing services in multiple states.

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Katherine Dunbar

CQL Vice President of Services and Systems Excellence

Laura Flynn

CQL Quality Enhancement Specialist

218.519.7779

Laura Flynn is a Quality Enhancement Specialist for CQL. She brings over 15 years of leadership experience in the realm of human services. Her background includes a focus in program development, oversight and systems change and expertise in mental health and applied behavior analysis.

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Laura Flynn

CQL Quality Enhancement Specialist

Elizabeth Sites

CQL Director of Organizational Excellence

815.238.4202

Elizabeth Sites has decades of experience in supporting people with disabilities, working in direct support, case management, and as a director with both small providers and several multi-state providers. She also has extensive experience in the Personal Outcome Measures® and Basic Assurances®.

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Elizabeth Sites

CQL Director of Organizational Excellence

Jill Westring

CQL Quality Enhancement Specialist

402.363.1750

Jill Westring has more than 30 years of experience in human services, including program development and oversight, consultation, training, and supervision. Jill’s involvement in CQL began in 2001, following a few years as a Personal Outcome Measures® trainer.

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Jill Westring

CQL Quality Enhancement Specialist