Human service organizations offer a diverse set of supports that affect people’s lives in a number of significant ways. Those supports can change the way someone develops relationships, gets a job, or receives the respect they deserve. Despite the importance of this, agencies often lack the ability to collect data and analyze that information, to direct their decision-making involving quality monitoring and enhancement.

In this webinar, CQL shares insights about service disparities for people with the most significant support needs (24/7 supports). What areas need to most attention – an increase in individualized supports? How can organizations use that information to adjust their efforts to improve the achievement of outcomes? We explore 24/7 supports through CQL’s PORTAL Data System, to evaluate the role that they play in the lives of those receiving services.

In This Webinar

  • Service disparities for those receiving 24/7 supports
  • Comparative analysis involving other support levels
  • Implications for the supports an agency provides
  • Step-by-step guidance for pulling data from PORTAL
  • Reporting capabilities regarding support levels
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Carli Friedman, Ph.D.

CQL Director of Research


Carli Friedman, Ph.D., oversees all CQL data analysis and research projects, along with providing consultation about the impact of services. Carli’s research explores the facilitation of quality of life of people with disabilities and examines the impact of organizations on quality enhancement.


Carli Friedman, Ph.D.