With the Personal Outcome Measures® (POM), 21 indicators are used to understand the presence, importance, and achievement of outcomes and presence of supports involving choice, health, safety, social capital, relationships, rights, goals, dreams, employment, and more. Personal Outcome Measures® are personal. That challenges all of us to listen to the person, maintain objectivity, and be sensitive to the nuances in each person’s life. Decision-making is not black and white; there are many shades of grey.

In this webinar, we’re exploring those grey areas by answering difficult questions people face in decision-making. For example, is online gaming a social role? Do inanimate objects meet the definition of intimacy? We all experience challenges in holding true to the intent of the POM, but this webinar will help bring clarity through real scenarios that people face.

In This Webinar

  • CQL’s Personal Outcome Measures®
  • Common challenges people face
  • Answers to difficult questions
  • Clarity involving POM decision-making
Download Slides


Michael Clausen

CQL Director of Personal Outcomes


Michael Clausen began his career as a Direct Support Specialist in 2002. Michael has been using the Personal Outcome Measures® (POM) for over a decade. His passion for the POM is a result of his first-hand experience in utilizing the tool. He has presented at conferences internationally, and recently, led the initiative to adapt the POM workshop into a virtual format.


Michael Clausen