With the Personal Outcome Measures® (POM), 21 indicators are used to understand the presence, importance, and achievement of outcomes and presence of supports involving choice, health, safety, social capital, relationships, rights, goals, dreams, employment, and more. Personal Outcome Measures® are personal. That challenges all of us to listen to the person, maintain objectivity, and be sensitive to the nuances in each person’s life. Decision-making is not black and white; there are many shades of grey.

In this webinar, we’re exploring those grey areas by answering difficult questions people face in decision-making. For example, is online gaming a social role? Do inanimate objects meet the definition of intimacy? We all experience challenges in holding true to the intent of the POM, but this webinar will help bring clarity through real scenarios that people face.

In This Webinar

  • CQL’s Personal Outcome Measures®
  • Common challenges people face
  • Answers to difficult questions
  • Clarity involving POM decision-making
Download Slides


Michael Clausen

CQL Quality Enhancement Specialist


Michael Clausen has been improving the quality of services for people with disabilities since 2002. His experience includes Direct Support, Case Management, Quality Enhancement, Compliance, Staff Development, Community Outreach, and supporting people with psychiatric and forensic backgrounds.


Michael Clausen