All organizations collect data. In this free webinar, we will explore how to use that data efficiently to promote organizational excellence. You probably collect data on staffing, finances, survey data, incident management, behavior support and interventions. To use data as a tool to inform decision making, cross-analysis (looking at different data points together) is extremely valuable. An Integrated Quality Management System also known as Factor 10 of the Basic Assurances® means organizations build a system to learn from their data. Together, we will demystify data, quality management, and Factor 10 of the Basic Assurances® to use data efficiently and effectively.

In This Webinar

  • Importance of data in organizational excellence
  • Systems to learn from data collected
  • Insight into integrated quality management approaches
  • Strategies to use data efficiently and effectively
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Michael Clausen

CQL Director of Personal Outcomes


Michael Clausen began his career as a Direct Support Specialist in 2002. Michael has been using the Personal Outcome Measures® (POM) for over a decade. His passion for the POM is a result of his first-hand experience in utilizing the tool. He has presented at conferences internationally, and recently, led the initiative to adapt the POM workshop into a virtual format.


Michael Clausen