When it comes to communicating, people might use words, non-verbal cues, technology, behavior, a combination of those, or something else entirely. Regardless, everyone communicates! It is important to identify each person’s unique communication approach and adapt to it. But the reality … it’s not always easy.

In this free one-hour webinar, attendees will learn tips and tricks for creative person-centered discovery with the Personal Outcome Measures® (POM). We’ll share specific guidance for using your various senses, different observational skills, available technology, and more, for finding out about people’s hopes, dreams, and desires. You’ll leave with a much better understanding of how to use the POM no matter how someone communicates.

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Presenters

Michael Clausen

518.245.3250

Michael Clausen has been promoting quality of life for people with disabilities and quality of services for organizations since 2002. He has worked with organizations around the world to build data-driven, person-centered practices and has presented on topics such as Human Rights, Appreciative Inquiry and the Personal Outcome Measures®.

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Michael Clausen

Rebecca Kasey

CQL Director of Personal Outcome Measures®

765.437.2740

Rebecca Kasey is CQL's Director of Personal Outcome Measures® (POM). In this role, she leads POM resource development, training and workshops, CQL Certification, etc. Rebecca has been using the POM since 2015, becoming certified in 2017. She has conducted 150+ POM interviews and presented 30+ POM Workshops.

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Rebecca Kasey

CQL Director of Personal Outcome Measures®