While human service organizations strive to become as person-centred as possible, they often experience difficulties in measuring, monitoring, and continuing to improve upon those services. Numerous organizations in Canada turn to CQL for this exact type of expertise and insight. In this webinar, CQL explores how human service organizations in Canada use CQL tools to help improve upon the quality of their services, going beyond just policy and process. CQL shares how the exploration of outcomes can help direct the application of supports, in practice. Attendees also learn how valid and reliable data obtained through CQL’s Personal Outcome Measures® can be the driving force in ensuring your services are having a clear impact on people’s lives.

In This Webinar

  • Overview of CQL | The Council on Quality and Leadership
  • Current partnerships in Canada
  • Quality enhancement and monitoring challenges that agencies face
  • Application of CQL tools in improving quality
  • Utilization of Basic Assurances® and Personal Outcome Measures®
  • Future free ‘Lunch Kit’ webinar opportunities
  • New resources tailored to Canadian provider organizations
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Michael Clausen

CQL Director of Personal Outcomes


Michael Clausen began his career as a Direct Support Specialist in 2002. Michael has been using the Personal Outcome Measures® (POM) for over a decade. His passion for the POM is a result of his first-hand experience in utilizing the tool. He has presented at conferences internationally, and recently, led the initiative to adapt the POM workshop into a virtual format.


Michael Clausen