In a Personal Outcome Measures® (POM) interview, 21 indicators are used to understand the presence, importance, and achievement of outcomes involving choice, health, safety, social capital, relationships, rights, goals, dreams, employment, and more. The POM are a great tool for learning about people. There are lots of suggested questions in the Personal Outcome Measures® manual, but really gathering information about what really matters to the person is an art. As you gain experience, you will be less reliant on those scripted questions and more on your own quest for information.

In this webinar, we will share with you some tried and true techniques for talking with people. Recognizing that interviewing people with ID/DD sometimes presents challenges, we will share helpful methods for listening to the spoken word, the person’s body language, and even to what isn’t said. We will also discuss gathering information when people don’t respond with words.

In This Webinar

  • Overview of Personal Outcome Measures®
  • Techniques for talking with people
  • Methods for listening to the spoken word
  • Approaches to understanding body language
  • Ways to gather information from those who don’t respond with words
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Michael Clausen

CQL Quality Enhancement Specialist


Michael Clausen has been improving the quality of services for people with disabilities since 2002. His experience includes Direct Support, Case Management, Quality Enhancement, Compliance, Staff Development, Community Outreach, and supporting people with psychiatric and forensic backgrounds.


Michael Clausen