In a Personal Outcome Measures® (POM) interview, 21 indicators are used to understand the presence, importance, and achievement of outcomes involving choice, health, safety, social capital, relationships, rights, goals, dreams, employment, and more. The POM are a great tool for learning about people. There are lots of suggested questions in the Personal Outcome Measures® manual, but really gathering information about what really matters to the person is an art. As you gain experience, you will be less reliant on those scripted questions and more on your own quest for information.

In this webinar, we will share with you some tried and true techniques for talking with people. Recognizing that interviewing people with ID/DD sometimes presents challenges, we will share helpful methods for listening to the spoken word, the person’s body language, and even to what isn’t said. We will also discuss gathering information when people don’t respond with words.

In This Webinar

  • Overview of Personal Outcome Measures®
  • Techniques for talking with people
  • Methods for listening to the spoken word
  • Approaches to understanding body language
  • Ways to gather information from those who don’t respond with words
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Michael Clausen

CQL Director of Personal Outcomes


Michael Clausen began his career as a Direct Support Specialist in 2002. Michael has been using the Personal Outcome Measures® (POM) for over a decade. His passion for the POM is a result of his first-hand experience in utilizing the tool. He has presented at conferences internationally, and recently, led the initiative to adapt the POM workshop into a virtual format.


Michael Clausen