CQL | The Council on Quality and Leadership

Basic Assurances®

CQL’s Basic Assurances® require more than compliance with licensing and certification standards. Basic Assurances® looks at the provision of safeguards from the person’s perspective. While the Basic Assurances® contain requirements for certain systems and policies and procedures, they go well beyond that. The effectiveness of the system or the policy is determined in practice, person by person.

  • Essential, fundamental and non-negotiable requirements for all service and support providers

  • Demonstrations of successful operations in the areas of health, safety and human security

  • Form the bedrock of social stability

Meeting Basic Assurances® is a prerequisite for being in business in our field. 

Basic Assurances Intent vs. Results

CQL’s Basic Assurances® contain 10 factors and 46 indicators. These Basic Assurances® are a balance between concerns for individual Health, Safety and Security and the necessity of social constructs such as Respect, Natural Supports and Social Networks to ensure sustainable outcomes for people.

10 Basic Assurances® Factors

  1. Rights Protection and Promotion
  2. Dignity and Respect
  3. Natural Support Networks
  4. Protection from Abuse, Neglect, Mistreatment and Exploitation
  5. Best Possible Health
  6. Safe Environments
  7. Staff Resources and Supports
  8. Positive Services and Supports
  9. Continuity and Personal Security
  10. Basic Assurances® System

Basic Assurances Manual

Learn about CQL's
Basic Assurances® Manual

Download Basic Assurances Factors Listing


Each indicator is evaluated on two dimensions, System and Practice, and both must be present for the overall indicator to be considered present.


Typically described in organizational policy and procedure and supported through staff training and other approaches. Organizational systems must be sustainable over time and flexible enough to be individually applied.


What we find happening in people’s lives as a result of these systems. Organizational practice demonstrates how an organization’s supports are put into action for each person.




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