CQL | The Council on Quality and Leadership

Personal Outcome Measures®

Personal Outcome Measures® are a powerful tool to ensure supports and services are truly person-centered. In a Personal Outcome Measures® interview, 21 indicators are used to understand the presence, importance and achievement of outcomes, involving choice, health, safety, social capital, relationships, rights, goals, dreams, employment and more. The insight gained during a Personal Outcome Measures® interview can then be used to inform a person-centered plan, and at an aggregate level, influence an organization’s strategic plan. For decades, they have been an effective data set for valid and reliable measurement of individual quality of life. 

Starts with the person’s own view of his or her life

Learn about CQL accreditation

Defines what is important to the person
Offers objective determination of whether people are achieving what is personally important

Instead of looking at the quality of how the services are being delivered, Personal Outcome Measures® look at whether the services and supports are having the desired results or outcomes that matter to the person.

What Sets CQL Apart


  • The focus is on program standards
  • Service action is based on professional criteria
  • The person is assigned to program
  • Expectations for performance are defined by program


  • The focus on the person
  • Service action is based on the person’s criteria
  • Services and supports are designed for the person
  • Expectations for performance are defined by the person

The Personal Outcome Measures® contain 21 indicators. These are the key indicators and experiences that people and their families have said are most important to them. The Personal Outcome Measures® are organized into the following factors:


My Self | Who I am as a result of my unique heredity, life experiences and decisions.
  • People are connected to natural support networks
  • People have intimate relationships
  • People are safe
  • People have the best possible health
  • People exercise rights
  • People are treated fairly
  • People are free from abuse and neglect
  • People experience continuity and security
  • People decide when to share personal information
My World | Where I work, live, socialize, belong or connect.
  • People choose where and with whom they live
  • People choose where they work
  • People use their environments
  • People live in integrated environments
  • People interact with other members of the community
  • People perform different social roles
  • People choose services
My Dreams | How I want my life (self and world) to be.
  • People choose personal goals
  • People realize personal goals
  • People participate in the life of the community
  • People have friends
  • People are respected


Personal OUtcome Measures® Conversation:



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