CQL | The Council on Quality and Leadership

Personal Outcome Measures®

Personal Outcome Measures® are a powerful tool to ensure supports and services are truly person-centered. In a Personal Outcome Measures® interview, 21 indicators are used to understand the presence, importance and achievement of outcomes, involving choice, health, safety, social capital, relationships, rights, goals, dreams, employment and more. The insight gained during a Personal Outcome Measures® interview can then be used to inform a person-centered plan, and at an aggregate level, influence an organization’s strategic plan. For decades, they have been an effective data set for valid and reliable measurement of individual quality of life. 

The Personal Outcome Measures® contain 21 indicators. These are the key indicators and experiences that people and their families have said are most important to them. The indicators had historically been organized into 3 factors, but in 2017, CQL reorganized them into 5 factors based on a published report examining the validity and reliability of the outcomes. 

5 Factors | 21 Personal Outcome Indicators

CQL POMs My Human Security
My Human Security
Non-negotiable human and civil rights

1. People are safeDownload Personal Outcome Measures Listing
2. People are free from abuse and neglect
3. People have the best possible health
4. People experience continuity and security
5. People exercise rights
6. People are treated fairly
7. People are respected

CQL POMs My Community
My Community

Access to be in, a part of, and with community

8. People use their environments
9. People live in integrated environments
10. People interact with other members of the community
11. People participate in the life of the community

CQL POMs My Relationships
My Relationships

Social support, intimacy, familiarity, and belonging

12. People are connected to natural support networks
13. People have friends
14. People have intimate relationships
15. People decide when to share personal information
16. People perform different social roles

CQL POMs My Choices
My Choices

Decisions about ones’ life and community

17. People choose where and with whom they live
18. People choose where they work
19. People choose services

CQL POMs My Goals
My Goals

Dreams and aspirations for the future

20. People choose personal goals
21. People realize personal goals



Personal OUtcome Measures® INTERVIEW:



Mail Image/Icon   info@thecouncil.org

Phone Image/Icon   410.583.0060