Embed Best Practices At Your Organization

CQL proprietary tools like Personal Outcome Measures® and Basic Assurances® are being used to drive transformation for hundreds of human service organizations and thousands of people receiving supports throughout the world. They ensure that person-centered philosophies are actually being put into practice and positively impacting people's lives.

How Do CQL Tools Improve Services?

By implementing CQL tools including the Personal Outcome Measures® and Basic Assurances®, organizations are provided with a blueprint for assessing the impact of their services on the lives of people supported. Each tool offers detailed descriptions, clear guidance, and specific quality measures to make sure that organizations are looking at the right indicators to improve quality.

What Effect Do CQL Tools Have On People’s Lives?

The tools go beyond policy and procedure to evaluate how systems are helping people achieve outcomes. Since consistent processes are used to better understand and assess the effectiveness of services, organizations can track progress in people reaching their goals. Through data collected and analyzed in CQL’s PORTAL Data System, services will be more responsive to people’s desires.

What Are The Personal Outcome Measures®?

In a Personal Outcome Measures® interview, 21 indicators are used to gain valuable insight into the lives of youth, adults, and older adults with intellectual and developmental disabilities, and psychiatric disabilities. The interview covers a variety of topics, including choice, health, safety, social capital, relationships, rights, respect, goals, employment, and more.

What Are The Basic Assurances®?

The Basic Assurances® is a tool to evaluate successful operations involving the health, safety, and human security of people receiving services, as well as areas like natural supports, social networks, employment, and more. Through 10 factors, 46 indicators, and hundreds of probes, the tool provides organizations with thorough support for ensuring systems translate into practices.

"Using CQL tools and principles resulted in an agency shift and so many good things happened."

Susan Arwood, Core Services of Northeast Tennessee

Ways To Implement CQL Tools

View Webinars
Download Resources
Purchase Manuals
Attend Training
Pursue Certification
Achieve Accreditation

Benefits of CQL Tools


Whether reviewing policies or assessing procedures, CQL tools ensure supports are delivered through the lens of their impact on people’s lives.


CQL’s tools are used across the world to help people achieve outcomes in the United States, Canada, New Zealand, Australia, Ireland, and more.


The Personal Outcome Measures® and Basic Assurances® are trademarked tools developed by CQL to help organizations and systems improve services.


Through focus groups, interviews, surveys, and more, CQL’s tools were developed through direct insight from organizations and people supported.

Enhancing Quality

For decades, hundreds of organizations have utilized CQL tools to assess the effectiveness of their supports on people who receive their services.


By collecting and analyzing data from CQL tools, organizations can make data-based decisions and empower people to achieve desired outcomes.

PORTAL Data System

Through PORTAL, organizations can collect data, track quality enhancement efforts, and disseminate findings, incorporating CQL's Personal Outcome Measures® and Basic Assurances®.

Explore System


  • Collect and analyze data
  • Assess person-centered plans
  • Develop annual reports
  • Support strategic planning
  • Compare data to national levels
  • Report to key stakeholders
  • Demonstrate ROI for initiatives
  • Track effectiveness of services
  • Evaluate accreditation progress


  • Streamlined data entry
  • ‘Save & Continue’ options
  • Mobile device optimization
  • Hundreds of data elements
  • Templated reporting
  • Customized reporting
  • Multiple export file types
  • Intuitive online dashboards
  • Unique login credentials

CQL Tools

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