Inside The PORTAL Data System

In the human services field, it is critical that organizations use data to drive decision-making, evaluate the impact of supports, and monitor progress of initiatives. PORTAL offers an intuitive online platform to collect data, track quality enhancement efforts, and disseminate findings.


PORTAL is a secure online data system, powered by MediSked, that incorporates CQL’s internationally-recognized Personal Outcome Measures® and Basic Assurances®, to collect and evaluate data about individually-defined outcomes and organizational supports. The data can be analyzed at the individual, organizational, and national level across hundreds of different data elements, including disability, residential setting, race, gender, geographical location, decision-making authority, age, and more.

Why Is PORTAL Important?

Organizations help write person-centered plans, develop strategic plans, and launch new initiatives without the ability to evaluate effectiveness. As organizations face constraints in time, money, and other resources, it is critical to provide evidence in decision-making. The collection of data and resulting reports available through the PORTAL Data System, will assist organizations in making sound decisions to improve the quality of supports and quality of people’s lives.

"We are excited to utilize PORTAL to access data, providing a benchmark for analyzing and setting measurable goals."

Leonore Soltz, The New York Foundling

"The Arc of Cape May County utilizes the CQL PORTAL Data System for managing accreditation documentation and progress."

Leslie Long, The Arc of Cape May County

"Aggregate data from Personal Outcome Measures® interviews is used to help set strategic goals for improvement."

Thane Dykstra, Trinity Services, Inc.

"With data our organization is able to make decisions that will benefit each person we support."

Dori Leslie, CHI Friendship

PORTAL Data System Components

Data Entry

This streamlined platform allows users to input Personal Outcome Measures® and Basic Assurances® data into PORTAL, with ‘save and continue’ functionality for gradual data entry.


A variety of charts, graphs, and tables display data that is insightful for organizations looking to better understand the quality of people’s lives and the impact of services.


Through a variety of reporting options, organizations can explore data that is actually meaningful to them. The reports can then be exported to Excel, PDF, and Word file formats.


Organizations can evaluate data between different locations where services are provided, delve into it across demographics, or compare it to nationally-available aggregate data.


PORTAL offers free access for organizations that achieved CQL Accreditation, or paid access for those who have achieved CQL Certification or participated in a POM Workshop.


There are numerous customization capabilities through the PORTAL Data System with a ‘drag-and-drop’ reporting feature for organizations to evaluate data to address their unique needs.

Have questions about the PORTAL Data System?

PORTAL Benefits and Features

The CQL PORTAL Data System helps users across organizations and state systems collect and analyze data like never before. Through a wide-range of features, the human services field can monitor the impact that their supports are having on people's lives.

PORTAL Benefits

  • Collect and analyze data
  • Assess person-centered plans
  • Develop annual reports
  • Support strategic planning
  • Compare data to national levels
  • Report to key stakeholders
  • Demonstrate ROI for initiatives
  • Track effectiveness of services
  • Evaluate accreditation progress

PORTAL Features

  • Streamlined data entry
  • ‘Save & Continue’ options
  • Mobile device optimization
  • Hundreds of data elements
  • Templated reporting
  • Customized reporting
  • Multiple export file types
  • Intuitive online dashboards
  • Unique login credentials

PORTAL Access Process

From requesting access to setting up your account, the steps below provide a broad overview of what you can expect in accessing the PORTAL Data System.


Determine Eligibility

Only organizations actively involved in CQL Accreditation, CQL Certification, or POM Workshops are eligible.


Request Access

Those who have engaged in CQL Certification or POM Workshops need to fill out the Request Access online form.


Access Approval

CQL will review the Request Access form, verify eligibility status, and follow up with the PORTAL applicant.


Make Payment

You can purchase an annual subscription for $1,250. Access is free for accredited organizations.


Login Credentials

Following payment, CQL provides the organization and its users with login credentials to the PORTAL Data System.


Utilize PORTAL

Organizations can use PORTAL to collect data, conduct analysis, and run reports about outcomes and supports.

Frequently Asked Questions

Who is eligible to access PORTAL?

To maintain the integrity of the system and its data, access to PORTAL is exclusively limited to organizations and systems utilizing CQL Accreditation or CQL Certification, along with those who have participated in a Personal Outcome Measures® Workshop. For organizations that have achieved CQL Accreditation, access to PORTAL is included in the overall accreditation costs for the duration of the accreditation term.

Where can I receive technical assistance?

CQL provides complimentary technical assistance for PORTAL subscribers, including basic troubleshooting, reporting support, overall navigation/utilization, and more. For in-depth or customized technical assistance, CQL can offer on-site or online support. Depending on the duration of the support or specific needs of the customer, this type of technical assistance may involve a fee. Please contact CQL’s data email for more information.

How do I request access to PORTAL?

Those who have achieved CQL Certification or participated in a Personal Outcome Measures® Workshop can fill out the Request Access form. Upon review of the organization’s status involving CQL services, they will be provided with a link to purchase a subscription for $1,250 per year, which can be renewed. Accredited organizations do not need to fill out the form, as PORTAL access is included in the accreditation, for the duration of the accreditation term.

How do I login to PORTAL?

You can log in to the PORTAL Data System platform and enter your unique username and password. If you can not remember your username or password, you can request your username or reset your password. Accredited agencies should have already received login credentials following their accreditation. If an organization does not believe they have received login credentials, please contact CQL.

Where can I find user guides for PORTAL?

CQL and MediSked, the platform developer, have created a series of user guides for to help users in operating the CQL PORTAL Data System. These provide step-by-step instructions for entering data, editing surveys, running reports, and more.

What are the security standards for PORTAL?

CQL and MediSked, the platform developer, have posted both a Confidentiality Agreement as well as information about Terms and Conditions to the login page of the CQL PORTAL Data System. These links provide information about the security standards for PORTAL.