“The workshop experience was interactive and well-paced. It was refreshing to spend the week focusing on individual outcomes and supports related to the Personal Outcome Measures®,” says Erica Giaimo, Quality Assurance Director of Welcome House Inc.

The Personal Outcome Measures® (POM) is a person-centered discovery tool to explore the presence, importance, and achievement of personally-defined outcomes, along with the supports that help people attain their individual goals and dreams. Through the POM, people receiving services share what really matters to them, including their hopes and aspirations. Organizations can then use that information to evaluate the quality of their services, become more responsive, and improve the quality of people’s lives.

At an individual level, the Personal Outcome Measures® can be used to inform a truly person-centered plan, and track progress in implementing that plan. At an aggregate level, organizations can collect Personal Outcome Measures® data to analyze the impact of their supports, identify effective services, and highlight areas where additional work is needed.

In a 5-day ‘Personal Outcome Measures® Workshop,’ attendees will start with the basics and leave being able to conduct actual interviews and collect baseline data. It includes interactive components, lively activities, group collaboration, and more, to educate and empower attendees to effectively use the Personal Outcome Measures®.

Training Overview

  • 5-day workshop
  • Presented either in-person or virtually
  • Up to 12 participants

CQL will show you the Personal Outcome Measures® process, share how it will help in person-centered approaches, and reveal its relationship to person-centered planning and organizational strategic planning. Attendees will learn about decision-making with the POM, including the variables that could inform if outcomes and supports are present, along with common challenges you may face in making determinations. By the end, you’ll be able to carry out interviews and gather data, while also being provided with a print copy of the Personal Outcome Measures® manual. The Personal Outcome Measures® Workshop also serves as the first step towards CQL Certification, if attendees choose to pursue it.

Training Objectives

  • In-depth insight into the POM, including the 5 Factors and 21 Indicators
  • Real-world application of the POM for people supported and providers
  • Hands-on experience with conducting POM interviews
  • Specific techniques for POM decision-making involving outcomes and supports
  • POM data about personal outcomes and organizational supports

Schedule Overview

  • Monday, 9:00am – 5:00pm – presentation and activities
  • Tuesday – conduct POM interviews
  • Wednesday, 9:00am – 5:00pm – presentation and activities
  • Thursday – conduct POM interviews
  • Friday, 9:00am – 5:00pm – presentation and activities


The cost for an organization to host this workshop is $7,000. If the workshop is being conducted in-person, the organization is also responsible for travel and lodging costs. Organizations will be billed for these expenses in addition to the training cost. Prices are subject to change.

Please Note: Organizations that are pursuing or have achieved CQL Accreditation can take advantage of a 5% discount on the costs of CQL training.

Virtual Personal Outcome Measures® Workshops

If you are not looking to participate in an in-person workshop, you can attend one of our Virtual Personal Outcome Measures® Workshops. The Virtual Personal Outcome Measures® Workshops are a dynamic and engaging experience for presentations and participation, where CQL Quality Enhancement Specialists use Zoom as the training platform.

We have specifically tailored our approach to this training to ensure it’s an informative and fun experience for participants. We incorporate numerous games, compelling discussion, group activities, and more to create a unique event for our attendees.